Tagged: customer engagement

May 1, 2023 @ 9:50 pm By Omar Faridi  |  

Vietnam Technological and Commercial Joint Stock Bank (Techcombank)  announced a new partnership with Personetics, the firm focused on financial data-driven personalization and customer engagement for financial services, in order “to introduce artificial intelligence (AI)-powered money management capabilities.” The cost-of-living crisis “has been impacting consumers in… Read More

March 20, 2023 @ 8:14 am By Omar Faridi  |  

Buy Now Pay Later (BNPL) usage continues to grow, but “not all these payment plans are experiencing the same level of customer engagement,” according to an update shared with CI. By the end of 2021, shoppers had “spent more than $20 billion using BNPL, and,… Read More

February 1, 2023 @ 5:01 pm By Omar Faridi  |  

Personetics, the global leader in financial data-driven customer engagement, released a report titled “Spotlight on North America: Banks and Credit Unions Need to Promote Customers’ Financial Well-Being.” The report, based “on a study conducted by Forrester Consulting on behalf of Personetics, details the opportunities and… Read More

August 31, 2022 @ 2:09 pm By Omar Faridi  |  

Infobip Group, a global cloud communications platform company for customer engagement, and key player in CPaaS solutions, announced a partnership with Google and Goldman Sachs to launch “an innovative mentorship program for startups from Croatia, the youngest European Union member state with a population of… Read More

July 14, 2022 @ 9:25 pm By Omar Faridi  |  

Personetics, which claims to be the leading global provider of financial data-driven personalization and customer engagement solutions for financial institutions, recently announced a partnership with iBank Marketing Co., Ltd., a subsidiary of Fukuoka Financial Group and “widely recognized” as Neobank in Japan. By adding Personetics’… Read More

June 27, 2022 @ 12:58 am By Omar Faridi  |  

Splitit (ASX: SPT) and Everyware, a contactless payments and customer engagement solutions company, have agreed to a partnership “to bring Splitit’s Installments-as-a-Service platform to Everyware’s Pay By Text platform eliminating consumer friction for mobile installments.” Everyware will integrate Splitit’s Installments-as-a-Service into its platforms “to deliver… Read More

February 14, 2021 @ 8:38 pm By Omar Faridi  |  

London-based Abaka, which improves financial wellbeing by offering affordable financial advice powered by artificial intelligence (AI), notes that companies across different categories and markets aim to deliver the appropriate messages to their target clients, at the best time, using the most engaging channels. Traditional approaches… Read More

October 6, 2020 @ 11:45 pm By Omar Faridi  |  

PAYMYNT Financial Group, a company that offers a financial growth app that combines digital commerce and investments with universal cashback and crypto, has pointed out that new research shows that less than half or 50% of bank customers are “highly engaged” with their local banking… Read More

August 12, 2020 @ 12:14 am By Omar Faridi  |  

Netcore Solutions, a marketing automation and personalization platform, revealed on August 11, 2020 that it has chosen Asian Fintech firm GoBear to power its multi-channel marketing automation and engagement campaigns. GoBear will help Netcore with ensuring customer retention, according to a release. Established in 2014,… Read More

July 9, 2020 @ 11:40 pm By Omar Faridi  |  

There were around 40 million people that were using Venmo for payments, as of Q1 2019. That’s notably 40 million users who are using an external app and not their regular bank accounts to transfer funds. Traditional banks appear to have become a secondary option… Read More

January 24, 2020 @ 4:37 pm By Omar Faridi  |  

SEI Ventures has teamed up with ForwardLane, a developer of artificial intelligence (AI)-powered intelligence to financial services professionals, in order to support the growth and for the provision of AI-enhanced insights for wealth management firms, asset managers and commercial banking institutions. SixThirty Global Fintech Fund… Read More

January 9, 2017 @ 9:21 am By Samantha Hurst  |  

On Monday, Verint Systems, Inc. (Nasdaq: VRNT) announced that Chinese fintech firm CreditEase, is set to use is Verint’s Speech Analytics, along with Call Recording, and Quality Management, as a way to support the transformation of its customer engagement platform. CreditEase reportedly stated that since it implemented Verint’s… Read More