“We prematurely ended our first campaign. Our defense for inconveniencing backers is CUSTOMER SERVICE. When we found ourselves able to drop our price point by 30% after the factory discovered our campaign, we considered running down our campaign and returning the savings to them after. Unfortunately, more than 10% would have been lost in transaction fees, which led to our decision of starting afresh for the benefit of all.”
“Our second time around has been a charm. Now, we re-launched our Kickstarter, and reached our goal in less than 2 days.”
Hucklebury lowered their crowdfunding goal from $20,000 to $15,000 the second time around. The first go they captured support from 214 backers. This time around – with about a week left in the campaign – they have lowered their reward pricing, have 359 backers of today and have generated over $35,000 in campaign contributions.
The Hucklebury team explained they went out of their way to explain the situation with the campaign;
Our decision to pull the plug on a successful campaign was painful to say the least, but our company is founded on the principal of always putting the customer first. As the clock was running down on the first campaign, the maths didn’t look very good – Kickstarter and Amazon take over 10% of the funds and returning the savings would incur additional transaction fees. To make sure customers got back all of the savings, our choice to restart the campaign was obvious.Our strategy was simple the second time around – we explained to our backers what had happened via personalized videos for 214 backers and almost all of them backed us again and helped us to spread the word, to make our second campaign more successful than our first. We owe it all to them!
We our building a company on the philosophy of delivering a great experience and a high-quality American product that customers can be proud of for many generations.
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