Inflation Drives Down Small Business Satisfaction with Merchant Services as Cost Concerns Mount, J.D. Power Report Reveals
There’s a lot of frustration when credit card readers “do not respond to a customer’s dips, taps and swipes—or require a reset halfway through a transaction.” According to the J.D. Power 2023 U.S. Merchant Services Satisfaction Study, the small business owners “who are fighting… Read More
Read more in: General News | Tagged costs, credit card readers, credit cards, Customer Experience, cx, inflation, J.D. Power, john cabell, merchant services satisfaction study, research, small businesses, smbs, sme's