NCR Corporation (NYSE: NCR), an international enterprise tech provider, revealed on August 24, 2021, that $2.7-billion asset TruMark Financial Credit Union has chosen NCR to offer “a more seamless, consistent digital banking experience to its retail and business members.”
As noted in a release, the credit union “recognized that a strong digital banking partner was a critical piece of its overall digital transformation strategy.”
With NCR Digital Banking, TruMark Financial will be able to provide an “intuitive” experience for consumers and businesses. Additionally, the credit union will be “delivering advanced financial wellness tools through the platform, a core focus for the institution.”
Richard F. Stipa, CEO of TruMark Financial Credit Union, stated:
“We initially partnered with NCR to enable member self-directed banking through our ATM channel. By also offering their modern digital banking platform, we’ll be able to tie members’ experiences together across all channels. We were impressed with NCR’s high ratings in the App Store and their dedication to future innovation. Our number one priority is the member experience, so these factors were very important in our decision.”
TruMark Financial even involved their members in “the decision-making process,” the announcement revealed while adding that two member focus groups were “given the opportunity to review demos of the vendor finalists’ digital banking platforms, with NCR’s experience and functionality receiving top feedback.”
TruMark Financial does a great job of “prioritizing” member service, which is “evidenced by their unique and member-centric partner selection process,” according to Douglas Brown, President, Digital Banking, NCR Corporation.
He added that by investing in their software and services, the credit union will be able “to simplify digital banking for both consumers and businesses.” He also noted that they “look forward to supporting their digital transformation.”
As mentioned in the release, TruMark Financial is a “progressive credit unions in the nation, offering a full range of banking, investing, and insurance services to more than 130,000 members in Southeastern Pa.”
Established in 1939, TruMark Financial is based in Fort Washington, Pa., and has around $2.7 billion in assets “through its 24 branches, Call Center, and a suite of innovative online and mobile banking services.”
As noted in the announcement, NCR Corporation is a software- and services-led enterprise provider “in the financial, retail and hospitality industries.” NCR is headquartered in Atlanta, Ga., “with 36,000 employees globally.” NCR is “a trademark of NCR Corporation in the United States and other countries.”
