If your loan was sold on before the end of its fixed term, the purchaser may now be responsible for administering the scheme.
Original lenders and debt purchasers must cooperate with one another when carrying out their obligations under the scheme, including sharing information.
If you complain to BMFL, we’d expect the joint administrators to pass on your complaint to the purchaser, if that purchaser has become responsible.
You can also complain to the purchaser directly. If the purchaser is not responsible, it must forward the complaint promptly to BMFL and tell you or your personal representative that it has done so.
This post was originally published on fca.org.uk