Riga-based 4finance Holding S.A., a large online and mobile consumer lending group, announced on Thursday it has achieved a five star Trustpilot rating and an average 9.4 rating from nearly 4,000 reviewers from Denmark and Poland. According to 4finance, which recently reported that its online customer base has grown to over 6.3 million, it scored the “Excellent” average rating for its Vivus and Zaplo brands operating across Denmark and Poland, with the highest rating of 9.7 being achieved by Vivus in Poland.
“By offering customers an independent, public forum to review and share their experiences, we get direct feedback on the service we are providing. The use of Trustpilot’s reviews is a visible example of our commitment to transparent, convenient and responsible lending. Customer experience is critical to 4finance and I am delighted with the exceptionally strong response we have seen so far. Our customers are predominantly millennials, who increasingly research and manage their finances from their phones. Integrating customer reviews helps us better reflect the way our customers make decisions and helps us learn from our customers in real time.”
Loukas Notopoulos, Poland regional manager, added:
“Vivus in Poland has grown by listening carefully to our customers. We gave Polish consumers a simple, convenient product that the market was waiting for, and we continue to develop it through feedback. Trustpilot is an important tool for us since it allows our customers to instantly share how satisfied they are with our service. In return, we find ways to improve their experience. Our success depends on meeting and exceeding our customers’ expectations.”
4finance currently offers consumer credit products to meet a range of needs, including single payment loans, line of credit and installment.