Flaist, a U.S.-based fintech startup, announced on Monday the launch of its new AI tool, Eva, which helps credit unions, community, and regional banks better serve their existing customers and compete for new customers with larger financial institutions.
“We help companies build amazing customer experiences using our hand crafted technology stack components with a goal to deliver beautiful customer journeys.”
According to Flaist, EVA is an AI-powered virtual assistant that provides multilingual and multi-dialect customer service agents that have empathy and human-like characteristics designed for personalized customer service.
“The technology also communicates with customers over the phone, solving problems and promoting services using accents and dialects that are unique to that region of the country.”
Speaking about the tool, CEO and Founder fo Flaist, Krish Gopalan, explained that EVA products organizations with a new tool to help them better manage the needs of customers.
“EVA creates a new customer experience that frees up banking and customer service agents with the help of artificial intelligence. EVA detects languages, accents and dialects, creating a human-like conversation that is personalized to each individual. EVA can be gender neutral, making the customer feel more comfortable based on their diverse backgrounds.”
EVA is powered by the patent-pending AI platform Flaist Cloud that has been built exclusively for Banking.