Adyen (AMS:ADYEN), the international payments platform, recently announced the launch of its integration with Shiji Payments, offering hospitality businesses the option to leverage the Adyen platform together with Shiji, “a leader in the provision of technological solutions for the hospitality, food service, retail, and entertainment industries.”
As mentioned in a release, this new integration aims to simplify the payment process for hospitality businesses by eliminating the requirement for a list of platforms and suppliers – which typically includes different processes “for property management systems, food and beverage point of sale, and guest experience platforms not to mention the different payments service providers for each.”
Michael Balzer, VP Shiji Payments, Shiji, said that their partnership with Adyen enables them to improve the operational efficiency of their clients by offering a platform that “guarantees a truly seamless and personalized experience for their hotel guests,”
With only two firms, Adyen and Shiji, hotels will be able to consolidate various front-end business systems and payment requirements, including “having the same point of sale setups across regions and easier reconciliation across all channels,” the announcement noted.
This should help with offering “the best possible customer service” and these integrated features may assist with powering “the seamless journey that customers expect nowadays.”
Munich-based hospitality brand Ruby Hotels is “an early adopter of the combined proposition,” the announcement revealed.
Tobias Koehler, Group Director, Systems & Commerce of Ruby Hotels, stated:
“As we looked to expand, we realized we needed a partner to not only facilitate, but accelerate our growth. Given our ‘Lean luxury’ philosophy, we are always on the lookout for tech that will help us concentrate on the essentials and improve the efficiency of our operations, in order to provide exceptional guest experiences. By partnering with Shiji Group and Adyen, we can integrate their modernized payment systems into our centralized tech stack to optimize our tech automation.”
“Removing complexity is what we do at Adyen and this partnership allows us to further do so for the hospitality sector,” said Roelant Prins, CCO at Adyen. Prins added that by combining Adyen with Shiji’s range of solutions, they’re able to turn a complex business into “a single customer experience.”
Prins further noted that “working together means we can facilitate more advanced customer journeys for our joint hospitality customers and their guests.”