Brightflag, the AI enhanced Legal Operations Platform, Adds Legal Service Request Solution

Brightflag, the AI-enhanced legal operations platform, recently announced the launch of its Legal Service Requests module.

This latest innovation provides corporate legal departments “a powerful new way to centralize intake, triage requests, and understand demand for legal services across the business.”

As mentioned in a release, corporate legal departments can now “customize and standardize a web-based intake form via Brightflag, ensuring business colleagues have an easy and efficient way to submit the necessary context with every request.” From there, they can convert accepted requests into legal matters, “define priority levels, and assign next steps.”

Barry O’Melia, VP of Product at Brightflag, stated:

“Legal service requests within most companies are still communicated through a combination of emails, phone calls, and informal conversations. That lack of centralization will always create confusion and inefficiency, but the even bigger concern for corporate legal leaders should be that none of those channels are conducive to analyzing requests at a global level.”

In addition to streamlining the workflows around each individual request, Brightflag clients can now “identify and respond to collective trends.”

Standard reports within the platform include:

  • Requests by type
  • Requests by business unit
  • Requests by business region
  • Average response time
  • Average resolution time

Brightflag CEO & co-founder Ian Nolan remarked:

“I’m thrilled to begin 2022 by releasing another elegant solution to a legal operations challenge our customers are eager to solve. Our Legal Service Requests module continues our commitment to providing corporate legal departments with the insights they need to understand and underscore the value they deliver to their businesses.”

The Legal Service Requests module is a “fully” integrated part of the Brightflag Legal Operations Platform and is available “immediately to all Brightflag customers at no additional cost through March 2022.”

On Thursday, January 20, Brightflag will reportedly “host a live demonstration of these new product capabilities and discuss the critical roles they play in shaping corporate legal strategies.” (Note: you may check here for more info.)

As noted in the release, the Brightflag Legal Operations Platform is “where corporate legal departments gain visibility into operations, maximize productivity, and engage with outside counsel strategically.”

Brightflag is a key player in artificial intelligence and machine learning and has invested over  100,000 hours in the development of its patented solution. The firm “serves a global community of legal professionals from offices in California, New York, Ireland, and Australia.”

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