Pindrop Teams Up with Google Cloud to Enhance Contact Center Security

Pindrop, an international “leader” in voice tech, has announced a partnership with Google Cloud that will enable it “to build and offer new authentication solutions to enhance call center experiences for customers on Google Cloud’s platform.”

Pindrop will also make its suite of fraud detection and voice security solutions “available on Google Cloud Marketplace, as it is now part of the Google Cloud Partner Advantage Program as an Independent Software Vendor (ISV) partner.”

Via this collaboration, Pindrop plans “to offer its call center security and anti-fraud protection solutions with Google Cloud’s Contact Center AI to deliver voice authentication and security solutions that create better experiences for the customer, add security to the call center, and increase flexibility with modern infrastructure.”

Using Google Cloud’s secure, “trusted,” and global infrastructure, Pindrop will also be able “to deploy new voice security solutions that will give customers the ability to easily automate device-based interactions.”

Additionally, as a Google Cloud Partner, the two companies will “execute a joint go-to-market strategy via Google Cloud Marketplace to augment Pindrop’s products with Google Cloud capabilities in AI, ML, analytics, and more.”

Vijay Balasubramaniyan, CEO and co-founder at Pindrop, stated:

“This is another historic moment for Pindrop, and we are thrilled about the partnership with Google Cloud. Together with Google Cloud, we are uniquely positioned to offer customers something genuinely innovative and drive toward our shared vision in the modern contact center world. By partnering with Google Cloud, we are truly on the path to delivering on our mission of making technology more human and helping our clients open new worlds by unlocking the power of the human voice.”

Nirav Sheth, Director of Partnerships, Google Cloud, remarked:

“Securing voice-driven call center and support services is a critical requirement for the enterprise technology stack today. We’re thrilled to have innovative technology businesses like Pindrop building on Google Cloud. With Pindrop’s solutions available on Google Cloud Marketplace, organizations will be able to easily deploy Pindrop in their cloud environment and provide AI-enhanced experiences that prioritize secure, satisfactory customer interactions.”

Pindrop helps organizations across financial services, insurance, retail, healthcare, and telecommunications “secure voice interactions with passive voice authentication and streamlined automatic number identification (ANI) verification solutions.”

By deploying Pindrop solutions in their multicloud environments, customers are “empowered with the technologies needed to reduce costs associated to fraud loss and increase positive customer care experiences in the call center.”

A Pindrop commissioned Forrester TEI study found that Pindrop customers, who participated in the study, can experienced “a 10% increase in operational gains for call centers, 15% reduction in fraud incidents and losses, and improved call containment in the IVR by 2% leading to a better experience for customers and employees.”

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