One Inc, which claims to be the leading digital payments network for the insurance industry, announced that Arbella Insurance Group, a customer-focused, regional property, and casualty insurance company based in Massachusetts, has selected One Inc’s suite of digital payment solutions “with PremiumPay and ClaimsPay, for both inbound and outbound payments.”
With the implementation of One Inc’s digital platform and the delivery of Duck Creek Technologies’ integrated core systems platform for P&C carriers, Arbella will “be fully equipped with the payments features and functionality needed to digitally empower its agents and customers.”
The result will be “the seamless handling of inbound customer payments paired with faster claims disbursal, improved customer service, and reduced operational costs.”
Janet Corcoran, EVP and Chief Operating Officer, Arbella Insurance Group, said:
“As our customers’ needs continue to evolve, we wanted a modern process payments solution with the flexibility to allow us to quickly adapt and respond. We believe that the integration of One Inc followed by the integration of Duck Creek will provide us a solution for our current needs, while also giving us the runway to scale as our business grows and our offerings become more inventive for our agents and regional customers.”
Ian Drysdale, Chief Executive Officer of One Inc, remarked:
“We are thrilled to support Arbella’s commitment to enhancing the quality of their products and the services through the modernization of their payment solution. We look forward to our partnership as Arbella transforms its business and realizes the benefits of modern digital payments.”
As noted in the update, One Inc claims it is “modernizing the insurance industry through a unified and frictionless payment network.”
Focusing only on the insurance industry, One Inc reportedly “helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience.”
The comprehensive end-to-end digital payments platform “provides expanded payment options, multi-channel digital communications, and rapid digital claim payment, even for the most complex insurance use cases.”
As one of the “fastest growing” digital payments platforms in the insurance industry, One Inc claims that it “manages billions of dollars per year in premiums and claim payments.”