International insurtech, bolttech, and Thailand’s mobile network operator, AIS, have partnered to deliver embedded protection services “including mobile device switch and replacement services to AIS customers for the recently-launched AIS Care+ program.”
The AIS Care+ program “allows customers to switch or replace their smartphones and tablets flexibly for any reason and at any time from the comfort of their homes.”
Customers can “get doorstep delivery with a money-back guarantee that ensures they are supported in a timely manner, as little as within 6 hours in Bangkok.” Both these features are reportedly a “first” in the market for Thailand.
The plan includes a “no questions asked” option for customers “to exchange their current mobile device for a different brand, color or model.” bolttech also provides “a complimentary screen replacement service now bundled with the AIS Care+ plans.”
Saran Phaloprakarn, Head of Mobile and Consumer Products, AIS said:
“We’re thrilled to partner with bolttech, a global expert in device protection, to launch this innovative and differentiated protection service offering in Thailand. AIS Care+ gives our customers more choice and convenience for changing or fixing their mobile devices, without having to deal with complicated and time-consuming claims and servicing requests. Our collaboration with bolttech has been integral to our efforts to deliver comprehensive services that help our customers stay connected at all times.”
The partnership reinforces bolttech’s position “as a leading provider of embedded device protection across Asia and Europe.”
Baldev Singh, CEO, Southeast Asia, bolttech said:
“Our device protection embedded with AIS, the leading telecommunications brand in Thailand, is another major step in our partner-led strategy for the market. We will continue to build on our partnership with AIS to offer more value to their growing customer base.”
AIS Care+ is available to all AIS customers who “purchase a smartphone or tablet at any AIS-branded stores such as AIS Telewiz or AIS Buddy stores.”
Customers can “subscribe to either a monthly or 12-month service.”