Communicate Telecoms, a UK-based provider of business communication solutions, has deepened its collaboration with payment platform GoCardless. The company is now implementing GoCardless’ Same Day Settlement+ feature, which leverages artificial intelligence and machine learning to expedite payment processing.
This upgrade enables Communicate Telecoms to receive funds in their bank account on the very day customers are charged, slashing the standard Direct Debit waiting period by two days.
Such acceleration is poised to bolster cash flow, allowing the firm to respond more swiftly to growth opportunities and make investments in its expanding operations.
Established in 2018 and headquartered in Chester, Communicate Telecoms specializes in delivering connectivity and telephony services, including hosted phone systems, mobile plans for businesses, and ultra-fast broadband.
Drawing on over three decades of industry experience, the company has built a reputation for blending proven expertise with modern technology to meet the evolving needs of enterprises.
For the past seven years, Communicate has relied on GoCardless’ Direct Debit system, integrated seamlessly with the Xero accounting platform, to handle customer payments.
This long-standing partnership has yielded a 99.71% success rate in collections, underscoring the reliability of the setup.
Prior to these enhancements, Communicate Telecoms grappled with common pain points in payment management.
The process of pursuing overdue or unsuccessful payments consumed valuable time and resources, particularly burdensome for a lean team.
Monthly invoicing, once a labor-intensive task, often delayed other critical activities and strained operational bandwidth.
These inefficiencies not only increased administrative costs but also hindered the company’s ability to maintain steady cash inflows amid rapid expansion.
GoCardless’ Same Day Settlement+ addresses these issues head-on by optimizing payment success through advanced algorithms that minimize delays and failures.
The tool builds on the existing Direct Debit integration with Xero, automating billing cycles and virtually eliminating the need for manual follow-ups.
As a result, what used to be a protracted ordeal now takes just one to two hours per month, freeing up staff to focus on core business functions like client service and innovation.
The benefits extend beyond time savings.
By accelerating payouts, Communicate Telecoms gains improved liquidity, essential for fueling ambitious growth strategies.
John Cooper, Managing Director at Communicate Telecoms, highlighted the transformative impact:
“Our monthly billing is now handled in just an hour or two via the GoCardless-Xero link, and its dependability means we rarely field customer inquiries about payments. This level of streamlining equates to avoiding the expense of hiring two or three additional staff members. Pairing that with the cash flow boost from Same Day Settlement+ gives us greater resources to drive our company’s expansion.”
Pat Phelan, Chief Revenue Officer at GoCardless, emphasized the broader value of automated banking solutions:
“Our alliance with Communicate Telecoms exemplifies how efficient bank payments can propel a thriving enterprise.”
This enhanced partnership positions Communicate Telecoms to navigate the competitive telecom landscape with greater agility.
By reducing payment-related friction and unlocking faster access to funds, the company can invest more in technology upgrades, market expansion, and customer-centric initiatives.