From 3rd July 2023, Monzo Premium’s worldwide family travel insurance will be provided by Zurich, powered by Qover.
Most of the things covered by the insurance will “stay the same.” As will the excess amount and the price of Monzo Premium, the team at Monzo noted in a blog post.
Monzo has shared details covering more information “about the switch, including how Zurich’s own Terms and Conditions and Insurance Product Information Document (IPID) differ from the previous provider.”
Monzo said that their Premium customers told them that “making a travel insurance claim wasn’t always as easy or as fast as it should be.” So they decided “to switch from our current provider to Zurich, powered by Qover.”
By doing so, they can give Premium customers “a better claims support experience from the Monzo app.”
You can start a claim and “request a travel certificate in the Monzo app.”
Previously, you had to “call the travel insurance provider or use their online claims management portal to do these things.” And in the future, you’ll be able “to submit and track a claim in the app too.”
Zurich Insurance Company will “underwrite Monzo Premium’s travel insurance policy, meaning they’re the ones who actually insure you.”
They will also “arrange emergency help if you need it.”
Qover will work with Zurich “to deal with the claims you make and provide you with customer care.”
Most of the things that Premium customers “are covered for today will stay the same.”
This includes:
- Worldwide cover
- Including the United States.
By “family”, Zurich means partners and dependent children “up to 19 years old (or 21 if in full-time education).” They’re only “covered if they’re travelling with you.”
The change in provider means that Zurich, powered by Qover will be “setting their own exclusions.” They’ll also be “changing some of the language in the Monzo Premium Terms and Conditions.”
Up to 2nd August 2023, AXA will “provide your travel insurance cover then they’ll move you over on 2nd August 2023 and update the ‘your travel insurance’ section of the Monzo Premium Terms and Conditions.”
Monzo Premium reportedly “gives you the best of Monzo in one white metal card.”
They’ve packed benefits “like phone insurance from Assurant and worldwide travel insurance for you and your family when they’re travelling with you.”
