Singapore’s desk workers are among the least skeptical of artificial intelligence globally, but relatively few use the technology as a core part of their daily work after many early deployments failed to meet expectations, according to a Salesforce survey.
Only 29% of desk workers in Singapore identified themselves as AI skeptics, below the global average of 37% and well below the 53% recorded in the United States, Britain and France, Salesforce said, citing a survey of more than 1,500 desk workers across four continents.
Despite the positive sentiment, just 6% of Singapore respondents said AI was a core part of their daily work, compared with the global average of 11%.
Among Singapore workers who had experienced unsuccessful AI pilot projects, 40% cited generic outputs as a reason for failure, the highest share among markets surveyed and above the global average of 30%.
Another 38% said they had low trust in AI-generated outputs, compared with a global average of 28%, while 30% said results lacked sufficient business context, versus 22% globally.
The findings suggest that enterprise AI adoption depends less on employee willingness than on how organizations deploy the technology.
Salesforce said its research identified more than 500 workers worldwide who had successfully moved from testing AI tools to using them extensively in their daily work.
Those organizations typically combined role-specific training, AI integrated into existing workflows and strong data security practices.
The company pointed to Singapore insurer Singlife as an example, saying the insurer embedded Salesforce’s Agentforce platform into its customer service operations by grounding the AI system in internal product manuals, training guides and frequently asked questions, enabling staff to receive sourced responses more quickly.
“Singapore workers are not standing in the way of AI—they’re waiting for AI that works for them,” Paul Carvouni, Salesforce’s senior vice president and general manager for ASEAN, said in a statement.