Bank of America’s Erica Tops 1B Customer Interactions, Now Almost 1.5M Per Day
Erica, which is described as the “most advanced” and “first” widely available virtual financial assistant, has surpassed 1 billion interactions with Bank of America (NYSE: BAC) clients. The technology, powered by artificial intelligence (AI), officially “launched in 2018 and has since helped nearly 32 million… Read More
Read more in: Artificial Intelligence, Fintech | Tagged aditya bhasin, ai, artificial inteligence, bank of america, david tyrie, digital financial services, digital technology, financial services, milestone, united states, us
