Citizens Bank Announces Fintech Partnership With Bottomline Technologies to Launch New Online & Mobile Commercial Banking Platform

On Thursday, Citizens Bank announced it is teaming up with fintech Bottomline Technologies to launch an online and mobile banking platform for its Commercial and Business Banking clients.

Citizens Bank stated that the new digital banking platform will provide clients with an integrated suite of cash management and payment services that can be tailored by market or industry segment. Businesses will also be able to personalize dashboards to make day-to-day tasks faster and easier, saving them time and money and providing the insights they need to make good financial decisions.

Michael Cummins, head of Treasury Solutions at Citizens Bank, shared: 

“Clients want to be able to complete their cash management activities with automation, speed, security and flexibility, leveraging the latest technology to make their jobs easier. This is the latest in a series of significant investments we are making in our product offerings to advance Citizens’ objective of becoming a best-in-class treasury management services provider.”

Citizens Bank also noted it decided to partner with Bottomline on the new platform following extensive research into industry trends, vendor landscape, and market conditions. The new integrated online and mobile application will feature the following:

  • more intuitive navigation
  • simplified transactions
  • integrated payment workflows
  • a robust set of alerts
  • user personalization with self-service capabilities
  • a consistent experience across channels and devices
  • secure mobile delivery with the latest fraud and security controls

Norm DeLuca, managing director and general manager of Digital Banking Solutions at Bottomline Technologies, then commented:

“This new technology platform brings together a unique combination of financial services offerings which, until now, were largely restricted to single-point solutions that can be overly complex and expensive. We can deliver the seamlessly integrated experience now required for banks to engage customers in new and more advanced ways.” 

Citizens Bank went on to add that its current clients are scheduled to begin migrating to the new platform in the second half of 2018.

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