Fiserv, Inc. (NASDAQ: FISV), a global provider of financial services technology solutions, announced on Monday it has teamed up with Dollar Bank to launch the bank’s new digital banking and payment capabilities with a focus on the customer experience.
According to Fiserv, Dollar Bank will build on its history of digital innovation with the implementation of Architect from Fiserv. It was also reported that the bank will add integrated bill payment, person-to-person (P2P) payment and money transfer capabilities. While sharing details about the project, Joseph Toth, Executive Vice President and Chief Operating Officer at Dollar Bank, stated:
“With our customers’ expectations advancing quickly, we’re in a race to stay current. The ability to deliver a customized digital experience was an important consideration for us. We currently have a proprietary digital banking platform, and with Fiserv technology we will continue to have that flexibility and ability to differentiate. Our goal is to be as close to state of the art as possible. We are a real-time bank posting transactions as they occur instead of in one batch. Real-time is fundamental to how we operate, so we have to be sure any surround technology will fit into that environment.”
Kevin Schultz, president, Digital Banking, Fiserv, went on to add:
“For the majority of people, their daily banking experience is a digital experience. Delivering more robust digital banking and payments capabilities aligned with how people prefer to bank will enable Dollar Bank to continue to build lasting connections with their customers.”