Prudential Debuts Insurtech Innovations to Streamline Hospital Claims Process

Prudential Hong Kong Limited announced on Tuesday the launch of two insurtech innovations, Hospital to Prudential and Chatbot Claims, which will help redefine the way consumers and medical professionals manage hospital claims in Hong Kong. According to Prudential, the Hospital to Prudential portal provides customers with effortless claims experience while the AI-powered chatbot cuts claims submission time to three minutes. The company reported:

The Hospital to Prudential portalcreates a hassle-free and paperless hospital claims process for customers. Upon admission to designated hospitals, patients simply need to input basic information including their name, HKID number and contact phone number and the claim process will commence immediately. After the patient is discharged, the hospital claims documents will be encrypted and submitted electronically by the hospital via the portal to Prudential for processing. This offering streamlines the procedure for both customers and hospital operators.”

Prudential also noted that by interacting with the AI chatbot on their tablets, financial consultants will receive an instant response from the chatbot regarding the required data and documents. The platform will significantly reduce the claims submission time to as little as three minutes, or by 75%, compared to paper-based submissions. Chatbot Claims will also support more than 90% of Prudential’s medical protection products and will help financial consultants process claims of any amount. Sam Lim, Chief Transformation Officer of Prudential, went on to add:

“In this digital era, customers increasingly demand a convenient, reliable and secure insurance claims experience. These innovations respond to customers’ evolving needs and herald a milestone in the evolution of insurance claims in Hong Kong.”

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