National Bank of Oman (NBO), one of the largest financial institutions in the country and its first local bank, aims to raise awareness regarding the importance of practicing safe banking during the coronavirus (COVID-19) outbreak.
The NBO has taken several measures to ensure its clients are able to continue accessing banking services. It has established critical teams that aim to provide business continuity and will be reaching out to clients with tips and suggestions through SMS messages, email, and via social media channels.
The bank noted that with its digital banking offering, it will be able to handle an expected increase in online banking activity. Customers are being asked to make digital payments instead of using cash which can get contaminated.
NBO’s contactless “Tap and Go” payment cards may be used when making in-store purchases. Digital payment options are also available to users who are shopping online.
The bank also provides a mobile banking app.
At present, NBO’s network includes ATMs and a call center. These will continue to stay open and will be fully operational. However, they will be adopting strict sterilization procedures.
Although the COVID-19 pandemic poses significant challenges, the NBO has ensured its customers that it plans to remain open and provide financial services during this difficult time.
The bank aims to make it simple and convenient for clients to engage in digital banking, by eliminating the need to visit physical branch locations. The NBO’s customers need not handle physical cash, as they can easily settle transactions by making contactless payments.
Most everyday tasks and transactions may be carried out by using the bank’s mobile app and its online banking platform. Customers can pay their utility and credit card bills through NBO’s digital banking portal.
The bank also offers other standard services such as an easy payment plan and assists users with making local and cross-border fund transfers.
The bank’s Badeel prepaid card uses the “Tap and Go” contactless technology, which lets customers make everyday purchases, conduct digital transactions and bill payments at more than 5,000 terminals across the country.