Challenger bank Tandem recently announced its continuous support its customers during the COVID-19 pandemic. The fintech reassured the customers that while the UK is social distancing and it as a company is working from home to ensure its employees’ safety, its customer support team is as well-equipped and ready to assist as usual with any queries or concerns customers may have.
“All of our contact channels remain open for use with email, in-app chat and telephone being your quickest route to a customer service agent. We are also monitoring your questions to further improve our service as the situation develops.”
Tandem also reported that there will be criminals operating Covid-19 related scams and encouraged customers to take extra care of their account details.
“We will never ask you to confirm or tell us your credit card PIN and we will never email you asking for personal banking details. If you get a call that seems suspicious, simply hang up and call us back on the customer service number listed on our website.”
Tandem then added if customers find themselves in a situation where they need to speak with its customer’s service about supporting them through these unprecedented times to reach out.
“We especially extend this offer of support to those who are at the most risk and vulnerable. We know that each customer’s circumstances will be specific and we will try to help in every way we can. Please also remember that there are some excellent services available for use should you wish to use them, here.”
Founded in 2013, Tandem describes itself as a bank that is designed to “win” when its customers do.
“We’ve already brought together a bunch of people from many different backgrounds, with the energy and inspiration to change the game. And we’ve got loads more brilliant positions for brilliant people. So go on, get in touch. Whether you’re in the FinTech world, a creative, or simply believe in our cause – we want to hear from you.”