India’s YES Bank Launches WhatsApp Banking Services

India banking group Yes Bank announced on Friday the launch of WhatsApp banking services to empower customers and enable them to bank securely from the safety of their homes.

Yes Bank revealed that customers may now check their savings account balance, view recent transactions & digital banking products, avail loan against fixed deposits, order checkbooks, report unauthorized transactions, connect with Contact center via call or email, apply for more than 60 products & services, donate to PM CARES Fund, view COVID-19 relief package, redeem reward points and locate nearby ATMs and branches, all just through a message.

“Built on an AI enabled 24*7 personal banking assistant, YES ROBOT, banking through WhatsApp provides convenience as well as highest level of information security – the messages are secured with end to end encryption. Also, the green badge against the Bank’s name ensures that customers are interacting with a verified business account.”

Speaking about the launch, Ritesh Pai, CDO of Yes Bank, stated:

“We are pleased to offer the convenience of round the clock banking assistance on WhatsApp, a platform that customers are familiar with and use frequently. The banking requests from customers will be addressed on a real-time basis through the messaging platform, thereby making banking more efficient. YES BANK will continue to leverage technology to create simple and innovative solutions for customers to enjoy banking services in a seamless and secure manner.”

Founded in 2004, Yes Bank stands recapitalized with reinforced liquidity and the highest standards of ethics and governance.

“Yes Bank has been recognized amongst the Top and Fastest Growing Banks in various Indian Banking League Tables by prestigious media houses and Global Advisory Firms, and has received several national and international honours for our various Businesses including Corporate Investment Banking, Treasury, Transaction Banking, and Sustainable practices through Responsible Banking.”

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