Quavo Inc., a U.S.-based fintech provider, announced on Thursday it has launched a fraud and dispute artificial intelligence (AI), called Auto Reasonable Investigation Agent (ARIA). The company claims that ARIA is the “first and only” SaaS platform AI and automation to conduct dispute investigations as a human would while staying fully compliant.
“ARIA collects the data required by law and network mandates to complete investigations within seconds, greatly reducing the time needed to resolve disputed transactions. ARIA automates the reasonable investigation process by presenting AutoPay, AutoDeny, and refer decisions in real-time to account holders and agents across all channels and locations.”
Speaking about the development of ARIA, Quavo Director of Sales and Marketing, Brittany Usher, stated:
“ARIA is the definition of intelligent automation. She grants FIs the ability to improve efficiency, reduce the processing cost per dispute, and eliminate losses. She also returns decisions instantly which greatly increases cardholder satisfaction. With ARIA, issuers allocate more time and resources to their core business initiatives.”
Founded in 2015, Quavo is focused primarily on financial services and Pega-based solutions for payment disputes, onboarding and case management.
“Quavo is a software services company that was formed from our love of Pega and our passion to contribute to its potential. We implement Pega applications faster, cheaper and with more quality than anyone else on the planet.”