Microsoft Unveils Financial Services Cloud


Microsoft announced on Wednesday the plans to release Microsoft Cloud For Financial Services. According to Microsoft, the Microsoft Cloud for Financial Services is an end-to-end solution designed for even the most complex control frameworks and regulatory requirements. 

“By integrating existing and new capabilities in Microsoft 365, Azure, Dynamics 365, and Microsoft Power Platform, Microsoft Cloud for Financial Services unlocks unprecedented value. A robust partner ecosystem extends the value of the platform with additional solutions to address the most urgent challenges the financial services industry is facing today.”

Powered by a common data model and tools for professional developers and citizen developers alike, this cloud notably enables Microsoft’s partners and customers to easily add new value with extensions and additional solutions. The Microsoft Cloud for Financial Services capabilities can help users create differentiated customer experiences, such as:

  • Customer onboarding: Provides customers with easy access to loan apps and self-service tools streamlining the loan process to enhance customer experience and loyalty while increasing organizational and employee productivity.
  • Banking customer engagement: Personalizes every customer interaction with deep customer insights to engage with customers on their preferred channel, and intelligently manage service journeys across channels, using sentiment analysis to reduce churn and time to resolution.
  • Loan Manager: Enables automation, collaboration across front and back office, and improves business to consumer communications to accelerate lending processes, minimize errors, and enhance customer experience.

Microsoft then noted:

“Microsoft Cloud for Financial Services can help you modernize older batch-based core systems to operate in a more agile, data-driven real-time way and help use your APIs to support new models such as “open banking” and meet regulator demands.”

Microsoft went on to add that the Cloud will have a public preview beginning on March 31st.

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