Metro Bank Extends Relationship with Backbase to Provide Digital Banking Services

Backbase, a digital banking service provider, has renewed its partnership with UK retail bank Metro Bank (LSE:MTRO). According to a release, Backbase will be providing dedicated digital innovation support for Metro Bank’s business banking customers.

Metro Bank agreed to an extension five years after Backbase and Metro Bank first began their partnership. Metro Bank said the collaboration will enable it to grow and mature its digital banking offering with a customer-centric approach while continuing to deliver against its ambitious digital innovation strategy.

Cheryl McCuaig, Chief Information Officer at Metro Bank, said that Backbase has been a dedicated digital technology partner to them from the start, and they are continually impressed by the company’s investments in research and innovation.

“We’ve benefited substantially from direct access to Backbase’s ongoing in-house innovation, and by using its cloud-native technology we’ve been able to optimise our IT costs. We look forward to deepening our relationship and reaping the benefits of Backbase’s unparalleled commitment to helping us maintain our competitive edge.”

Frank Uittenbogaard, Regional Vice President, Europe at Backbase, said that Metro Bank is the first true challenger bank taking on the Big Four:

“We’re delighted to be helping Metro Bank continue its ambitious growth and achieve outstanding business and client outcomes using digital technology.”

Metro Bank currently serves more than two million customer accounts. The community bank offers retail, business, commercial and private banking services. The bank also has a network of 77 stores open seven days a week.

Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. ‘Metrobank’ is the registered trademark of Metro Bank PLC.

Backbase seeks to transform the broken banking system with its Backbase Engagement Banking Platform. The platform is in use at AIB, Barclays, Banamex, Bank of the Philippines, BNP Paribas, Bremer Bank, Islands, Citibank, Citizens Bank, CheBanca!, Discovery Bank, Greater Bank, HDFC, IDFC First, KeyBank, Lloyds Banking Group, Navy Federal Credit Union, PostFinance, RBC, Société Générale, TPBank, Vantage Bank Texas, Westpac, and Wildfire Credit Union.

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