Fidelity Bank Upgrades Self-Service Network with Diebold ATMs

Diebold Nixdorf (NYSE: DBD), an international leader in supporting connected commerce for the banking and retail sectors, reveals that Fidelity Bank will be replacing its self-service network with DN SeriesTM ATMs, updating to the latest technology.

As mentioned in a release, the new Windows 10 compliant ATMs aim to improve transaction security, enable clients to carry out larger cash deposits, and “deliver both maximum efficiency and reduced transaction costs.” This is quite important as more clients “rely on ATMs as a source of safe, socially distanced banking services.”

The announcement also mentioned that Fidelity Bank is implementing DN AllConnect ServicesSM across its self-service channel. The extensive service offers greater uptime and includes, monitoring and event management, maintenance services, and security and software deployment.

The update further noted that every DN Series installed by Fidelity Bank “features Diebold Nixdorf’s ActivEdge card reader technology,” which is one of the most secure card readers with its long-edge design and encrypted moving read head, “to supply premium anti-skimming defense for Fidelity Bank customers.”

Steve McClure, SVP, at Fidelity Bank stated:

“By upgrading our older ATMs to DN Series, we can provide consumers with many new, self-service banking options and added security features. Diebold Nixdorf remains an essential partner in helping us bring our goals to life as we continue to prioritize branch efficiency and customer experience.”

Diebold Nixdorf Advisory Services, a team of banking professionals who assist financial institutions with implementing channel transformation initiatives, teamed up with the bank to analyze its network.

Advisory Services reportedly reviewed Fidelity Bank’s branch network and transaction data “to assist the bank in decreasing transaction costs.” By assessing migration statistics, the team “prioritized the busiest branch locations and deployed deposit automation in clusters to keep the user experience in the same area consistent.”

Octavio Marquez, senior vice president, Global Banking, at Diebold Nixdorf, added:

“Our enhanced partnership with Fidelity Bank highlights our commitment to meeting the bank’s unique needs by offering solutions tailored for its branch network. DN Series ATMs provide enhanced self-service capabilities, increased security features and, in turn, a more efficient consumer experience.”

As mentioned in the release, Fidelity Bank is a full-service financial institution with assets of around $3.4 billion headquartered in Fuquay-Varina, North Carolina. The Bank “owns and operates 58 branches throughout North Carolina, South Carolina, and Virginia.”

Diebold Nixdorf, Incorporated is focused on “enabling connected commerce. They “automate, digitize and transform the way people bank and shop.”

As a partner to large financial institutions and global retailers, their integrated solutions connect digital and physical channels “conveniently, securely and efficiently for millions of consumers each day.” Diebold Nixdorf maintains a presence in over 100 countries with about 22,000 workers.

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