Reporting directly to Amir Wain, Founder and CEO of i2c Inc., Smith will be responsible for overseeing international account management for existing and new customer relationships, supporting customer success while ensuring a seamless experience in customer journeys across product lines as the firm continues its expansion and steady growth.
Serena brings more than 20 years of industry expertise to her role, having held leadership positions at RealPage, the largest tech platform servicing the real estate market, Texas Capital Bank and FIS.
Smith spent 16 years working at FIS in different global capacities, the last three of which she worked as the division executive of International Banking & Payments and held key business and financial responsibility roles for the real time payments and enterprise payments product suites.
These roles have earned Smith several accolades like the 2019 Women in Payments USA award, 2018 American Business Maverick of the Year award, and the 2017 PaymentsSource 25 Most Influential Women in Payments. Serena has reportedly spoken at payments conferences, and served as a member of or chaired a number of payments committees.
Amir Wain, Founder and CEO of i2c Inc, stated:
“I couldn’t be more pleased to bring Serena onto our leadership team at such an exciting time for our company and the industry. She brings a wealth of experience to i2c in delivering client success for global teams, with a demonstrated track record of building strong partnerships across the payments sector. We’re dedicated to delivering superior client experiences, and I’m certain Serena is the perfect candidate to oversee this commitment as we continue to scale operations to meet our client demand.”
Serena Smith remarked:
“Joining the i2c team at such a pivotal time in payments is an exciting and gratifying opportunity. Clients are innovating their payment and digital banking offerings from end-to-end to keep pace with today’s consumer expectations, and i2c is renowned for delivering visionary solutions with unparalleled reach, speed, and reliability. I look forward to supporting i2c’s clients creatively and effectively as the company continues to grow and serve clients across the globe.”
Smith’s appointment comes as part of i2c’s goal and mission to expand its international presence and line of products.