Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has reportedly been chosen as a key partner by the Financial Ombudsman Service in order to accelerate its digital transformation efforts.
Operating within the United Kingdom‘s public services sector, the Ombudsman offers free and easy-to-use services that help with resolving complaints between consumers, small businesses, and financial services providers. The Ombudsman has teamed up with TCS in order to improve and futureproof its digital services capabilities, to help with achieving its objective of preventing complaints and unfairness, and for improved serving and supporting its clients.
Leveraging its PACE™ ecosystem, TCS will design and implement a greenfield Digital Customer Portal that will enhance the experience for complainants and respondents. TCS will also develop and maintain a complaint management and reporting system to improve the Ombudsman’s public service offering and organization performance.
Amit Kapur, Head, TCS UK&I, stated:
“This partnership with the Ombudsman strengthens our collaboration in the UK public sector financial services, and we are pleased to be their partner of choice for future-proofing their technologies and managing their digital transformation strategy. The Ombudsman’s customer-centric focus aligns with our own goals, and we look forward to working together to enhance the digital experience for all users.”
Nicola Wadham, CIO, The Financial Ombudsman Service, remarked:
“We are delighted to be partnering with TCS to help support the transformation of our service. We share a common desire to create digital channels that make a difference in serving all our customers, both businesses and consumers, by increasing accessibility to our service and improving our response times. Working with a world leader in technology services and digital delivery, whose values reflect our own, is a significant milestone in our digital journey and we are looking forward to delivering on our ambitious plans.”
TCS is the largest IT service provider by revenue in the United Kingdom with around 18,000 workers and is a key contributor to the United Kingdom’s economy and to local community initiatives across the nation.
TCS has been ranked as one of the leading IT services providers in the UK for customer satisfaction for 6 straight years in surveys by Whitelane Research. It is listed among the top 25 Best Companies to work for in the United Kingdom, among the Best Companies in the Consultancy Sector, and named the number 1 Top Employer in UK by the Top Employers Institute
The latest partnership follows a competitive procurement process launched in July of last year, as part of the Ombudsman’s commitment to ongoing improvement of its tech and digital services.