Artificial intelligence (AI) startup Futr has raised £2.1 million from Blackfinch Ventures, according to a statement from the company.
Futr is a live chat and customer service chatbot that aims to disrupt customer service by leveraging AI. Futr has a mission of “delivering superpowers to support teams everywhere.” Founded in 2017 by Andy Wilkins and Lee Skyrme, Futr’s live chat and customer service chatbots are currently in use by a range of industries, including housing, the police, central and local government, and a number of unnamed, private sector entities.
Wilkins, CEO at Futr, stated:
“Interest in intelligent chat solutions has exploded, as more organisations realise that this is accessible platform technology they can deploy instantly which completely changes how they deliver customer service. It is testament to our progress as a business and the appetite from our customers that we’re welcoming Blackfinch as an investor, along with increased support from Praetura and the British Robotics Fund.”
Dr. Reuben Wilcock, head of ventures at Blackfinch, explained that they strive to invest in disruptive companies with talented founders that are addressing real-world needs.
“Futr is an exact match on all three values, with the quality of its technology shining through as well as the experience of its brilliant team. We are delighted that Andy and Lee [CTO and co-founder] see the value of having Blackfinch as an investment partner and look forward to playing an important role in furthering Futr’s growth ambitions.”