Zebra Technologies (NASDAQ: ZBRA), an innovator at the “front line” of business with solutions and partners that deliver a “performance edge,” recently announced that First Tech Federal Credit Union has selected Reflexis for Banking “to increase staff effectiveness and productivity and to elevate customer service.”
First Tech will “digitize audit processes resulting in greater insights and visibility into staff workload, proactive task management and enhanced communications in all their Experience Centers.”
Zebra’s Reflexis for Banking “provides branch staffing optimization and mobile tools for improved employee engagement.” The solution “simplifies work for branch employees and increases time spent directly with customers, driving productivity and improved client loyalty.”
First Tech will also “digitize inspection processes, which will provide a digital audit trail that reduces task duplication and optimize resource allocation for managers and staff.”
Holly Hoekman, Director, Training & Optimization at First Tech Federal Credit Union, said:
“We chose Zebra’s Reflexis for Banking solution for its ease of use and ability to improve compliance within our Experience Centers. With the support of our Experience Center Leaders and Business Support teams, and the added visibility into the completion of tasks on a daily basis rather than at month’s end, we will be able to realize our compliance benchmarks and provide even greater service to our customers.”
First Tech joins “a rapidly growing roster of banks utilizing Zebra’s Reflexis for Banking software solution to optimize branch execution, scheduling and communication.”
Founded 70 years ago by employees of Hewlett-Packard and Tektronix, First Tech ranks among the top 10 Federal Credit Unions “by assets under management and by customer satisfaction.”
It is “a member-owned financial institution with over 30 branches in eight states, including California, Colorado, Oregon, Washington and Texas.”
Suresh Menon, Senior Vice President and General Manager, Software Solutions, Zebra Technologies, added:
“Zebra’s Reflexis for Banking solution provides real-time visibility into branch operations offering assurance that tasks are being completed on-time and according to best practice. Reflexis for Banking will help First Tech Federal Credit Union streamline branch operations processes to elevate the customer experience, enhance controls, deliver operational efficiency and improve employee satisfaction.”
For more details on this update, check here.
