CIMB Bank in Malaysia Announces Lock Clicks ID Feature to Prevent Fraudulent Activities

CIMB Bank Berhad and CIMB Islamic Bank Berhad announced that it has introduced a self-service ‘Lock Clicks ID’ feature which acts as a ‘kill switch’ for both its CIMB Clicks App and CIMB OCTO App “effective 16 January 2023.”

The new feature will enable customers “to immediately freeze their online banking ID in-app if they detect any unusual or suspicious transactions or suspect that their account has been compromised.”

Once the Lock Clicks ID is activated, users will “be automatically logged out of CIMB Clicks and/or CIMB OCTO. Once a CIMB Clicks ID is locked, users will not be able to log in and any new out-going transactions cannot be performed.”

The feature is “one of the enhanced anti-scam measures that CIMB is implementing in line with Bank Negara Malaysia’s (BNM) direction on additional measures to strengthen banking security.”

Effendy Shahul Hamid, Chief Executive Officer, Group Consumer & Digital Banking of CIMB said:

“We are pleased to be the first bank in Malaysia to empower customers by enabling them to immediately freeze their digital profile entirely in-app, whilst allowing them to still operate their accounts at ATMs or branches. This self-initiated feature will add an additional layer of security as part of CIMB’s market leading initiatives in line with our commitment to ensure our customers can bank securely and confidently at all times. We will continue to introduce all necessary measures to safeguard our customers and continue working together with them to combat financial scams.”

The Lock Clicks ID feature is “the latest enhancement to be introduced by CIMB in recent months as part of a planned series of measures to mitigate fraud.”

These include “the implementation of a single registered device for CIMB Clicks authentication, call verification for first-time app logins and mandatory SecureTAC authorization for transactions of RM100 and above.”

In order to ensure a secure banking environment, CIMB has also “strengthened the security measures of its banking applications to only operate on up-to-date mobile operating systems.”

As such, customers are “advised to always keep their device’s operating system updated to the latest version.”

As a general reminder, customers should only “download the CIMB Clicks or CIMB OCTO Apps from genuine app stores such as the Apple App Store, Google Play Store or Huawei AppGallery, and never from a link or unknown sources.”

In addition, customers are “reminded to always be vigilant and safeguard their online banking details.”

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