In one more step to increase security for customers, Nubank (NYSE: NU) announces two new tools: the Reporting Channel, which allows “the reporting of fraud or attempted fraud involving the company, and the Me Roubaram (I was robbed) feature, a site that Nubank customers can access in case of theft of cell phones and cards, to block them quickly and safely.”
The Reporting Channel was “created to allow any person, customer or not – anonymously or publicly – to communicate Nubank about attempted scams and cases of brand misuse by third parties, such as false call centers, misleading advertisements, and other types of fraud related to accounts or involving the company.”
The project is “an innovation in the financial market and was developed in partnership with the agency Contato Seguro.” The reports will be “forwarded for analysis by Nubank’s fraud investigation and information security teams.”
For quick support in case of theft or robbery, the Me Roubaram was “developed as another way to block cards and accounts simply and securely.”
The user can “access the website and, with his Nubank login, temporarily block their physical and/or virtual card, in addition to disconnecting their account from the affected device. All instantly.”
Nubank also “has specialized teams and channels open 24 hours a day for customer service.”
In case of suspicion of improper transactions by third parties, users should “follow the step-by-step procedure available at SOS Nu, the company’s security hub.”
In another update, it was noted that Nubank announces “that after more than three years at the company, Marco Araujo has decided to step down from his role as Chief Legal Officer in early August 2023, to focus on the next phase of his career.”
Araujo continues “to lead several Nubank’s teams and is preparing his transition as the company conducts a market search for the position.”
As Chief Legal Officer and General Counsel, Araujo has “been leading the Legal, Public Policy, and Compliance teams at Nubank, and has played a key role in structuring these areas as the company went public.”
Araujo also “developed the legal framework for Nubank’s dual IPO-listing on NYSE and B3, a project for which the company was recognized by IFLR Americas Award in two categories: In-house Market Makers of the Year, and Deals of the Year – Equity.”
David Vélez, founder and CEO of Nubank, said:
“We are incredibly grateful to Marco for his many contributions and for building a world-class legal team to support Nubank’s scaled growth and ambitions. From leading us through the IPO and setting a strong foundation for global expansion, Marco played a critical leadership role throughout. As he moves on to the next chapter his career, we wish him the best in future endeavors.”