Ubiquity, a global business process outsourcer for industry innovators, announces the following three executives have joined its team “to support business development across the U.S. and expand its footprint in the U.K. and Europe:”
Brad Richardson as chief sales officer; John Goodale as executive director, head of Europe; and Leonel de Oliveira as executive director of finance, Europe.
Matt Nyren, CEO, Ubiquity, said:
“With growing demand for a partner-first approach to outsourcing-particularly in the highly regulated financial services and healthcare industries-we are thrilled to welcome Brad, John, and Leonel as we continue supporting all areas of the customer journey for businesses looking to scale their CX. These leaders bring a wealth of management experience that will advance Ubiquity’s position as a global leader in CX, helping to further substantiate our omnichannel solutions and geographically optimized delivery strategy for new and established clients.”
Based in Tampa, Florida, Richardson reportedly “brings more than 25 years of CX experience to his role leading Ubiquity’s global business development strategy and sales. Brad has a track record of developing revenue-based growth strategies and business plans, delivering significant growth for consumer tech, healthtech, and fintech companies.”
He previously served “as the sales and customer success leader for Skyes before later being promoted to global vice president for business development. Prior to joining Ubiquity, he was EVP of sales for Carenet Health, a provider of healthcare consumer management, clinical, health advocacy, and navigation solutions.”
Richardson said.
“I joined Ubiquity because I believe in their unique approach to truly understanding the client first and foremost. Understanding their needs and developing bespoke solutions that transform their CX from a cost-center into a critical business driver.”
Based in London, Goodale will “lead Ubiquity’s operations and business expansion in the U.K. and Europe. John is a payments and retail industry veteran with decades of experience in a variety of markets such as the U.K., Europe, North America, Brazil, and Russia. Before joining Ubiquity, John held several senior roles in sales, product, technology, and management consulting within multiple organizations, including TSYS, KPMG, Crosscard, GPS, and Zwipe.”
Goodale said.
“Businesses in every market are struggling with staffing, technology, and economic uncertainty and missing out on a huge opportunity to improve their customer experience. As part of Ubiquity, I’m excited to be able to help companies in the U.K. and Europe solve these challenges with a partner that has a proven track record of success.”
Also based in London, de Oliveira will “lead Ubiquity’s finance team and ensure business compliance in the U.K. and European markets.”
Leonel reportedly “brings more than 20 years of experience in all functions of finance and business operations. Prior to Ubiquity, Leonel held several leadership positions, including serving as the Chief Financial Officer for the Dreamtek Group. With a strong background in finance and a deep understanding of regulatory requirements, Leonel has experience developing policies and infrastructure to ensure compliance, financial integrity, privacy, and data protection.”
Ubiquity leaders will “be in Amsterdam at Money20/20 Europe on June 6-8, 2023. Schedule a meeting.”