Australia’s payments provider, Zeller, and the global enabler of restaurant POS systems, Oracle, have come together to provide restaurateurs with a complete solution for managing orders and securely taking payments at speed.
For food and beverage venues across the country, this new integration that connects Zeller Terminal with Oracle’s Simphony POS, will come as welcome news.
Until now, Australian businesses using Oracle’s Simphony POS have “been hamstrung by the outdated technology provided by a limited number of payment providers that integrated with it. Now, businesses from local cafés to global quick-service chains can benefit from Zeller’s advanced EFTPOS solution.”
Pairing Zeller Terminal with Oracle Simphony POS “is straightforward and can be done remotely via Zeller Dashboard.”
Being able to configure the pairing remotely “is especially helpful for chains with multiple venues as there is no need to be on site to complete the set up.”
Terminals can be swapped in and out of different locations “by retail or operations staff as required, and paired to the POS directly from the device itself (or from the dashboard) without escalation.”
When Zeller Terminal and Oracle Simphony POS are integrated, there’s “no need to manually key in the transaction total, your staff will instead be able to automatically push the balance to the EFTPOS machine, improving speed of service by reducing wait times.”
For multi-venue restaurants in particular, “maintaining a consistent brand experience across locations is essential. Zeller Terminal lets you extend this experience to the payment process with a screensaver feature that allows you to upload a custom image to the large screen display.”
From promoting a new meal deal on-screen to inviting customers to “sign up to a competition with a QR code – there are endless creative ways to use this feature.”
If a customer requests a refund, your staff simply need “to find the relevant transaction from the transaction record on your Oracle Simphony POS workstation and initiate the refund. The funds will be returned back to the card that originally processed the transaction, without the customer having to present it again.”
The refund will also be reflected in Oracle Simphony’s reporting as well as a Zeller’s refund transaction record, with “the unique transaction ID visible on both reports for streamlined reconciliation.”
Zeller Terminal can be connected “via Wi-Fi, SIM Card or a local area network with an Ethernet dock to ensure your machines always maintain fast, reliable connectivity.”
What’s more, the terminal and the POS “don’t need to be on the same network to function, which saves time and hassle if networks are whitelisted: the POS can be hardwired with Ethernet and the terminal can be on Ethernet with Wi-Fi or SIM backup for example.”
If enabled, your customers will be prompted “to leave a tip before paying for their meal on Zeller Terminal. Whether they choose to add a custom value or a percentage, the updated value will be pushed back to the Oracle Simphony POS, ensuring your reporting is always accurate. Zeller’s tipping functionality can be toggled on or off at any time, from the dashboard or the Terminal.”
When the card payment is processed on Zeller Terminal, the transaction details are automatically “pushed to your Oracle Simphony POS workstation which prints one combined docket, streamlining the checkout process.”
The unique transaction ID will also be recorded in both Zeller Dashboard, and your Oracle Simphony POS reports, to ensure easy reconciliation for finance and operations teams.
As noted in the update:
“We know convenience is important to your customers, which is why the Zeller x Oracle Simphony integration lets you split bills, without compromising the efficiency of the checkout process. Split payments simply need to be triggered from the POS system after which they are automatically pushed to Zeller Terminal where customers can pay their share.”
With Zeller Terminal, transaction fees can be “passed onto the customer either fully or partially, through surcharging.”
The sales total will be recalculated and “pushed back to the Oracle Simphony POS, to ensure your reports are consistent. Surcharging can also be toggled on or off at any time, from Zeller Dashboard or the Terminal. Additionally, with no monthly rental fees, Zeller Terminal is a more affordable and scalable EFTPOS solution for large chain restaurants.”
Zeller is an Australian-based company, and their merchants “benefit from support from our customer success team every weekday, from 9am to 1am AET.”
Oracle Simphony POS and Zeller’s combined solution is “built with features to ensure you can optimise the ordering and payment experience for both staff and customers.”