Adyen (AMS: ADYEN), the financial platform for global companies, announced its partnership with Aigens, a Hong Kong-based food and beverage (F&B) software-as-a-service (SaaS) provider.
Via this collaboration, Aigens incorporates Adyen’s payment capabilities into its Aigens Pay offering, helping restaurants in Hong Kong and Singapore optimize their front- and “back-of-house operations with a single omnichannel solution.”
At the time of launch, F&B businesses such as Gyushige, TREEHOUSE, Swee Choon and Louisa Coffee have deployed the solution.
In competitive F&B scenes in Hong Kong and Singapore, operational efficiency and diner experience are some of the priorities for business owners.
However, many in the industry lean on siloed payment and point of sales systems, leading to inaccurate amounts “being processed when diners settle their bill – a situation that eventually results in a poorer diner experience and complex financial reconciliation.”
Already a provider of F&B software solutions, Aigens looked to resolve their customers’ “pain points” by embedding payments tech in its offerings.
Adyen was selected for its omnichannel approach to digital payments that streamlines operation workflows for F&B enterprises as well as quick service restaurants alike.
By leveraging Adyen for Platforms, Adyen’s payment solution for platform and marketplace customers, Aigens has incorporated Adyen’s payment innovation into three operation flows:
Bill settlement at counter: A traditional way of paying at restaurants. An Adyen’s POS terminal is placed “at the countertop for staff to collect bills.”
Ordering kiosks: Common at quick service restaurants for both dine-in and takeout orders. An Adyen’s POS terminal is “installed at the kiosk for diners’ self-orders.”
QR code mobile ordering: Instead of settling the bill at the counter, Adyen’s solution allows diners the convenience of paying online “after placing their orders on their mobile devices.”
With this partnership, Aigens is now able to offer its merchants:
- Reliable in-person payments terminals which integrates swiftly with F&B merchants’ point-of-sales system, minimizing human errors and promoting efficiency
- Simplification of the traditionally tedious reconciliation practices for restaurants for greater operational efficiency
- Preferred local payment methods for diners – be it through mobile orders, self-payment kiosks or at the counter
- Easy, minimal checkout experiences with Tap to Pay on Android
Besides payment hardware, Aigens also introduces Adyen’s Tap to Pay on Android, a software solution that turns “any NFC-enabled Android device into a contactless payments terminal.”
This effectively enables Aigens to customize the payments “offering that is best suited to the needs of their F&B merchants.”
For instance, settling the bill at Hong Kong barbecue chain GyuShige is now made easy.
The chain was already deploying Aigens’ QR code ordering solution, where diners would “add their orders via the QR code issued to their table.”
To avoid long queues at the cashier, GyuShige is installing self-checkout stations, each “consisting of a single Android tablet.”
Powered by Adyen’s Tap to Pay on Android solution, diners can scan the QR code with the “tablet’s camera function, confirm their bill on the screen, and then pay by tapping their cards or mobile against the tablet.”
Benefits of these self-checkouts are: customers can benefit from a smoother dining experience, whereas GyuShige’s staff are able to “focus on other important tasks without needing to staff the cashier.”
By integrating Adyen’s payment technology to upgrade its suite of services, Aigens is now the one-stop solution for its merchants, covering all ordering and payment touch points along the whole diner journey. This partnership effectively diversifies Aigens’ revenue streams to drive greater commercial growth for the company.
Adyen is the financial technology platform of choice for leading companies.
By providing payments capabilities, insights, and financial products in a single solution, Adyen helps businesses achieve their goals.
With offices globally, Adyen works with Meta, LVMH, SHEIN, Uber, L’Oréal, Cathay Pacific, Grab, Klook, and Singapore Airlines.