CaixaBank’s Corporate & Investment Banking (CIB) division has reportedly formalized over 2,000 transactions in 2024 through its three business areas: Corporate Banking, International Banking and Institutional Banking.
In total, it channeled more than “39.5 billion euros of investment, a 20% increase on the previous year.”
According to a release, the most active sectors “were industry, technology, media and telecommunications, and construction and infrastructure.”
In 2024, the growth in lending by international branches is particularly noteworthy, reaching “19.3 billion euros, an increase of 18.7% over the previous year.”
In 2025, CaixaBank CIB expects “strong activity in the industrial and telecommunications infrastructure sector (data centres and fibre optics), as well as an increase in the financing of projects combining data centres and renewable energy generation.”
The increase in battery storage capacity may also be “a thriving sector.”
Iñaki Badiola, CaixaBank’s CIB director:
“CaixaBank’s new Strategic Plan 2025-2027 sees the CIB as one of the pillars for accelerating the bank’s growth, and to meet this challenge we have a team of more than 850 professionals with the skills and focus needed to provide a high-quality service and compete in a global market that requires a high degree of specialisation.”
CaixaBank CIB reached “19.53 billion euros in sustainable finance in 2024, 1.6% more than in 2023, through 645 operations in 37 countries.”
Long-term transactions stood out, such as the financing of Sonnedix to finance its platform of regulated photovoltaic projects in Spain.
As reported recently, CaixaBank and Salesforce, a company in Customer Relationship Management (CRM) technology solutions, have signed an agreement to jointly advance artificial intelligence projects “for the digital transformation of banking services.”
Under this agreement, the second the entity has signed with the company, CaixaBank will apply Salesforce technology in “redefining its various customer relationship channels to improve experience and service quality.”
The project includes AI-based tools such “as Agentforce, the integrated assistants on the Salesforce platform, solutions like Salesforce Data Cloud for data management and analysis and will continue deploying other solutions within Salesforce.”
Agentforce is a solution that allows the “agile deployment of AI agents designed to offer specialized assistance to both CaixaBank employees and customers.”
These agents operate proactively and continuously, “processing large volumes of information quickly to optimize decision-making and improve task execution efficiency.”
From the entity’s apps to chatbots, physical offices, and call centers,
Agentforce enables quick and accurate “responses to customer inquiries.”
In parallel, the entity’s employees can rely on this support to “reduce the workload of repetitive tasks and focus on more complex and value-added tasks such as personalized advice, among other functions.”
The implementation of Data Cloud, Salesforce’s solution for cloud data management and analysis, will “manage the transmission of data produced by the entity so that it is available immediately for any query.”
The data will be securely and efficiently “recorded and allow for real-time consultation.”
In addition to the application of AI solutions, under the new agreement reached with CaixaBank, Salesforce will aim to position itself “as the platform that jointly centralises CaixaBank’s sales and service interactions.”