WilSon Energy, a provider of integrated heating and billing solutions for UK Heat Networks and District Heating schemes, has selected the bank payment company GoCardless to collect customer bills automatically. The move will help WilSon Energy achieve cost savings and simplify how customers pay down recurring energy bills.
Via this latest collab, as part of its billing and bureau services for residential and commercial occupiers, WilSon plans “to integrate GoCardless’ Direct Debit and open banking solutions directly into its core billing software.”
This allows WilSon Energy to eliminate expensive card fees and free up team members from manual administration thanks “to automating its entire billing process – with the company projected to make significant operational savings annually.”
This move will provide WilSon Energy customers with a way to pay their monthly bills, which, in turn, “will help reduce payment failures and improve overall customer satisfaction.”
Additionally, the partnership will support the company’s growth plans by bringing all its payment methods “onto one system and improve recovery of utility receipts on behalf of its clients.”
Andy Wilkinson, Managing Director at WilSon Energy Ltd, said that they provide integrated heating and billing solutions “designed for the modern age and that means continually optimising their core processes.”
Wilkinson added that by choosing GoCardless, they are “achieving significant cost savings and automating complex payment admin, which lets our team focus on delivering excellent customer service and growth.”
They further noted that this partnership is key to ensuring financial operations are as reliable “as the billing management services they supply to assist property management companies and residents get the service and value from their utilities.”
Pat Phelan, Chief Revenue Officer at GoCardless said that the energy sector needs reliable, low-cost recurring payments.
Phelan also stated that WilSon Energy recognises that “manual administration and high card fees are simply unsustainable.”
GoCardless is suitable for them, “offering the stability of Direct Debit and the cost-effectiveness of open banking, coupled with a solution that drives down costs and ensures customers can pay bills reliably.”
As covered, GoCardless is a global bank payment company.
Many different businesses, from start-ups to household names, use GoCardless to collect and “send payments through direct debit, real-time payments and open banking.”
GoCardless reportedly processes $130bn+ of payments annually, “across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees.”
They use AI-powered solutions to improve payments and reduce fraud. And, with open banking connectivity to over 2,500 banks, they help customers make faster, “more informed decisions.”
They are headquartered in the UK, with other business offices in Australia, France, Ireland, Latvia and the US.