UK’s digital bank Zopa has announced its third successive year of profitability. The milestone highlights the lender’s impressive growth trajectory since securing its full banking license in 2020 and scaling into a comprehensive financial services provider.
For the financial year ending 31 December 2025, Zopa more than doubled its adjusted profit before tax to £65 million, stripping out share-based payments and exceptional items.
This steady performance came as the bank’s customer base climbed to 1.7 million, with more than 500,000 new customers joining across savings, lending and day-to-day banking products.
Revenue rose 24 per cent to £377.1 million while total operating income increased 21 per cent to £359.6 million, keeping pace with the expanding user numbers.
Deposits grew 17 per cent to £6.4 billion and gross loans on the balance sheet jumped 23 per cent to £3.8 billion.
Tight cost discipline helped Zopa maintain an industry-leading cost-to-income ratio of 34.8 per cent even while investing for expansion.
The model has allowed the bank to reinvest earnings effectively and cement its reputation for customer satisfaction, achieving a market-leading Net Promoter Score of 75.
More than one in four customers now use multiple products, reflecting deeper relationships built on trust and value.
Chief executive Jaidev Janardana described the past year as another solid period, driven by the move into everyday banking.
“We expanded our customer numbers to 1.7 million through solid growth in every area, including new current accounts and investment services,” he noted.
Revenue climbed 24 per cent and pre-tax profit doubled despite tougher economic conditions.
Unlike some rivals, Zopa claims that it continues to prioritise loyalty rewards, viewing stronger customer ties as key to becoming the trusted “Home of Money” where finances feel simple and secure.
The bank’s focus on everyday value paid off with the June 2025 launch of its flagship current account, Biscuit.
Building on positive momentum, Zopa entered the investments market to support the estimated 15 million Britons sitting on excess cash, offering straightforward ways to make savings work harder.
Innovation remains central. An upcoming AI assistant will let customers photograph receipts or invoices and use voice commands to split bills or settle payments instantly.
The Zopa app is evolving into a central financial hub, allowing seamless transfers to and from any UK bank account directly from one screen.
These advances have reinforced Zopa’s status as one of Britain’s most admired financial brands.
On a statutory basis, after setting aside £7.9 million for potential car-finance redress and £12.2 million in non-cash share-based payments, Zopa Bank’s pre-tax profit was £44.9 million (up from £31.6 million).
At group level, adjusted pre-tax profit reached £62.9 million and statutory profit £42.6 million, with profit after tax at £32.1 million.
The modest differences between bank and group figures stem mainly from internal transactions eliminated on consolidation.
Founded in 2020 and backed by Silicon Valley investors, Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by both the PRA and Financial Conduct Authority.