Ping An Insurance (Group) Company of China, Ltd. has claimed the top global spots in both healthcare and fintech patent filings, according to two new reports from the Intellectual Property Publishing House, an organization operating under the China National Intellectual Property Administration.
The recently released “Fintech Industry 2024 Patent Analysis White Paper” and “Healthcare Industry 2024 Patent Analysis White Paper” rank Ping An first on their Global Patentee Top 10 lists from 2019 to 2024.
In fintech, Ping An holds 8,582 patents, representing more than 2% of the industry’s total. The company has established clear leads in core business scenarios such as risk prevention and control, smart customer service, insurance claims, and digital operations.
Within risk prevention and control alone, Ping An’s 1,078 patents exceed the count of its nearest competitor by over one hundred. Moreover, Ping An’s strong standing in intelligent customer service and insurance claims is underscored by patent totals twice that of the second-ranked entity.
On the healthcare front, Ping An also outperforms major domestic and international patent holders, with a total of 4,176 patents. Its work in medical image processing, healthcare and senior care, and smart consultation has been specifically highlighted.
The white paper emphasizes that artificial intelligence (AI) is increasingly critical in driving healthcare innovation, and Ping An’s robust portfolio in AI, blockchain, and big data substantially surpasses that of competing organizations.
Both reports indicate that the global fintech and healthtech sectors have reached a phase where core technologies integrate deeply with varied business scenarios. Ping An, a major proponent of integrated finance and healthcare, has made significant strides in AI, blockchain, big data analysis, and cloud computing to streamline products and services.
By September 2024, Ping An had filed 53,521 patent applications, with more than 21,000 technology developers and over 3,000 scientists on its team.
These innovations and capabilities are part of Ping An’s broader efforts to digitally transform its financial and healthcare services. During the first three quarters of 2024, the company’s AI service representatives engaged with customers approximately 1.34 billion times, handling over 80% of total customer inquiries.
Its AI-driven vehicle damage assessment technology for auto insurance claims has cut the damage evaluation process from hours to mere minutes. Ping An Life’s “1-1-1 Superfast Claim” service also speeds up claims handling, resulting in an average processing time of just 7.4 minutes.
Meanwhile, Ping An Health’s AI-assisted consultation system achieves a 99% accuracy rate in triage and 95% accuracy in diagnosis.
Ping An serves 240 million retail customers, underlining a commitment to making life easier through expertise and advanced technologies. The company is among the world’s largest financial services providers, with total assets surpassing RMB12 trillion as of September 2024.
It was ranked 29th in the Forbes Global 2000 list and 53rd in the Fortune Global 500 list for 2024, signaling its growing global influence alongside its expanding patent portfolio.
