Disputed.ai, an artificial intelligence-driven chargeback management platform for enterprise merchants, has raised $1.12 million in seed funding to expand its automated dispute resolution technology.
The funding will support the company’s efforts to refine its AI-driven platform and scale operations as it targets industries with high dispute volumes.
Founded by former merchants and technologists, Disputed.ai uses artificial intelligence to streamline chargeback management for large-scale businesses processing between 1,000 and 100,000 chargebacks per month.
The platform automates dispute workflows, reducing reliance on operational teams while improving win rates for merchants.
The company focuses on sectors such as live entertainment and ticketing, where chargebacks create significant financial and operational burdens.
By leveraging AI to analyze transaction data and assess disputes, Disputed.ai aims to improve recovery rates for merchants. In the fourth quarter, the platform recovered 25% more revenue than one leading competitor and 13% more than another, the company said.
Disputed.ai’s AI-native approach enables merchants to manage chargebacks without a dedicated team, allowing businesses to focus on revenue growth rather than dispute resolution.
The company positions itself as both a software provider and a strategic partner, integrating its platform with merchants’ existing data infrastructure to optimize dispute decisions over time.
The latest funding will accelerate Disputed.ai’s expansion as it seeks to redefine chargeback management through automation and intelligence.
The company plans to enhance its machine learning models and integrate new data sources to further improve chargeback recovery rates.
Disputed.ai operates in a growing market where fraud and disputes pose increasing challenges for merchants.
By automating chargeback processes and improving win rates, the company aims to offer a cost-effective solution for large businesses navigating complex dispute landscapes.
The investment supports Disputed.ai’s broader mission of making chargeback management scalable and efficient while reducing operational costs for enterprise merchants.
