This post was originally published on fca.org.uk
As Abacus stopped regulated activities in January 2025, we expect that most previous policies will have expired or been renewed with another provider by now. However, if customers are concerned, they should contact their insurance providers directly to check that their insurance is valid and in place. If they are uninsured, they should arrange alternative cover immediately.
Alternative insurance can be bought directly from an insurance firm or arranged via an insurance broker. The British Insurance Brokers’ Association offers a service for customers who need help finding an authorised broker.
Anyone who believes they have paid for a policy that does not exist should report this to Police Scotland in the first instance by dialling 101 and using the crime reference number: CR/0470100/24.
Customers should also contact the trustee, using the contact details above. The trustee will explain to you what to do if you are affected.