Tagged: dimitri masin

April 16, 2026 @ 12:25 pm By Tony Zerucha  |  

  Gradient Labs has successfully applied Artificial Intelligence (AI) further and faster into customer service than most fintechs. The key to its success, co-founder and CEO Dimitri Masin said, is to provide a better and faster result that leaves customers more satisfied than they’d be… Read More

April 15, 2025 @ 10:15 am By Omar Faridi  |  

Gradient Labs is an AI company that has built (what they claim to be) the only safe AI customer service agents for regulated industries, including financial services, fintech, and insurance. While AI-powered customer service isn’t new, regulated industries have been left behind due to strict… Read More