SimbaPay, a London-based digital money transfer provider, announced last week it has launched an AI (Artificial Intelligence) powered chatbot service which now makes International Money Transfer (remittance) possible with only an SMS. According to SimbaPay, the new chatbot will also enable 24/7 instant customer service for its customers across Africa and Europe.
While sharing details about the ChatBot, which was also created through SImbaPay’s collaboration with Interswitch, Daniel Howard, CTO for SimbaPay, stated:
“We’re thrilled at the prospect of the chatbot service resolving most customer enquiries instantly at any time of day or night. Another major objective we achieved with the chatbot service is that it also works without internet. This means customers with a mobile phone, even a basic phone without internet access, can access the SimbaPay chatbot using SMS.”
Also speaking on the Interswitch partnership with SimbaPay, Paul Mwaura Ndichu, CEO Interswitch East Africa (K), commented:
“Interswitch is proud to be associated with a company as innovative as SimbaPay which is continually looking to improve and expand its product offering. We will continue to collaborate in development of products and services that contribute to expansion of the fintech space.”
SimbaPay describes itself as an award-winning mobile app that’s transforming the international remittance space. Customers are able to send funds to other individuals and even merchants from wherever they are at any time of day or night. SimbaPay is also licensed and regulated by the Financial Conduct Authority (FCA). The company went on to add:
“Together with Interswitch, SimbaPay’s B2B division offers its instant remittance technology to banks & telcos who want to provide their customers with a modern digital remittance service. SimbaPay platform senders can now send money with just an SMS. All they require is the recipient’s phone number and the chatbot will automatically obtain the recipient bank account or mobile money details. With this launch, recipients of money transfers from SimbaPay now also have the flexibility of choosing whether to get their cash delivered to their Mobile Money wallet (e.g. M-Pesa, MTN Money, Airtel Money) or their bank account.”