BBVA to Offer Digital Customer Onboarding For All Operation Territory By the end of 2019


BBVA announced on Tuesday it is set to offer digital customer onboarding everywhere it operates by the end of this year. According to the banking group, this digital onboarding process is based on biometric identification technologies, which is already available in Spain, will now reach other countries thanks to the reuse of globally designed components.

“By implementing this biometric technology, BBVA became the first bank in Spain to offer digital enrollment to potential customers. Technology has been improving ever since, making the process even easier. For example, it is no longer necessary to set up a video call to verify the identity of customers in Spain. A short “selfie-video” with the customer showing his or her form of identification is now all that’s needed.”

While sharing more details about the onboarding process, Gonzalo Rodríguez, BBVA Global Head of Customer Solutions, stated:

“Our goal is to have digital enrollment available to all users across our operating footprint by the end of 2019. We want customers to be have access to  maximum banking features and services via their preferred channel at any time of day or night, conveniently and safely. To this end, Veridas has demonstrated that they have unrivaled technology, which will now be available to our customers wherever we operate.”

Rodriguez went on to add:

“We are already working to explore new experiences for both customers and businesses, novel use cases that will dramatically change the way people pay for products and services.”

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