Australia’s first neobank Volt has reportedly acquired neo-lending platform Australian Mortgage, enabling it to provide “fully-verified” approval times of less than 15 minutes on its new digital mortgage product.
As mentioned in a release shared with CI:
“This is a material improvement compared to many larger lenders where it is common for unconditional approvals to take well over two weeks, particularly for customers introduced by brokers.”
Australian Mortgage’s “Intelligent Credit” solution will form an important part of Volt’s banking-as-a-service (BaaS) offering, and help to address the slow turnaround time for the ~60% of Australian mortgages being originated via brokers.
It will also help mortgage brokers with boosting their conversion rates and enhancing their customer experience (CX) via speedy verified approvals, “demonstrating the power of digital technology and data analytics to provide better customer outcomes.”
The new digital mortgage solution will be distributed via the Australian Financial Group (AFG) with a pilot starting in the last quarter of this year, before being “made available to all of AFG’s ~2,795 brokers in early 2022.”
Volt recently confirmed a strategic alliance with AFG, “allowing AFG to leverage Volt’s BaaS platform,” the announcement noted while adding that the alliance includes a $15 million equity investment in Volt by AFG.
Australian Mortgage’s offering has managed to receive great feedback from existing distribution partners such as Mortgage Choice and Shore Financial; arrangements that should continue under Volt’s ownership, the release noted.
As mentioned in the announcement, the acquisition of Australian Mortgage and the strategic alliance with AFG provides Volt with “a unique combination of ingredients to bring much-needed competition to the Australian banking market: the latest technology and data analytics capability, access to Volt’s deposit funding, and the ability to leverage broker distribution at scale.”
Andrew Clouston, Volt Chief Customer and Partnerships Officer, stated:
“Many lenders are simply digitising pre-existing document-based processes and, as a result, the time to unconditional approval for mortgages has not significantly improved. Australian Mortgage and Volt have instead rebuilt the entire process and created a genuinely data-driven solution that offers real efficiency for brokers. This allows them to focus on the personalised customer service that underpins the important role mortgage brokers play in every Australian’s home ownership aspirations.”
“Bringing in a lending component to our BaaS platform completes our transition from a fintech start-up to a full-service challenger bank with a multi-channel revenue capability, purpose-built to rapidly scale lending volume.”
Kym Dalton, Australian Mortgage MD, remarked:
“We are excited to be partnering with Australia’s first neobank to deliver our market-leading mortgage processing capability, which is already in use supporting Mortgage Choice’s innovative ‘Propel’ product. We’re also looking forward to extending the offering to other loan introducers, such as AFG’s mortgage brokers.”
Kym also mentioned:
“On top of this, we hope to create more clarity around what “approval time” actually means. Some banks measure their turnaround time by the time it takes to pick up an application or to get to conditional approval, instead of the time it takes to provide an approval that the borrower can genuinely rely upon, which is what really matters to the borrower.”