GCash Introduces Online Shopping Protection with Southeast Asian Insurtech Firm Igloo

Philippines’ digital wallet provider GCash has introduced an online shopping insurance option – underwritten by PGA Sompo – with Singapore-based Insurtech Igloo, in order to protect its growing online client base.

As mentioned in a release shared with CI, this launch and partnership come at a time when GCash has seen “a surge in online transactions and is on track to hit PHP 3 trillion in full-year gross transactions – 3x of last year’s performance.” This was “driven by Filipino consumers shifting to online for their daily needs.”

There’s now an increasing demand to “go cashless” and significantly more merchants and retailers are “opting for the convenience of e-commerce, and express peer-to-peer cash transfers.”

The announcement also revealed that more than 70% of Southeast Asia is currently online and this past year, the region “saw 40 million new users join the Internet.” In a recent survey, the Philippines alone “saw 37% of all digital service consumers are new to the service due to COVID-19.”

The survey also shows 97% of these new digital consumers will “continue to use digital services going forward.” The release further noted that this has led to “an increasing need to be able to secure each transaction.”

Through the partnership with Igloo, GCash intends to offer “peace of mind to its 46 million users while they shop online.” The GCash app also had “over 13 million log-ins per day, peaking at almost 15 million in the second quarter of 2021.” This year, GCash aims to “reach its PHP 3 trillion Gross Transaction Value (GTV) target and currently processes an average of PHP 300 billion in monthly transactions,” the update noted.

Martha Sazon, GCash President and CEO. stated:

“This comes at an unprecedented time when we see robust growth in our online transactions and user base. With excellent customer experience being the heart of our business alongside value-added services through our platform, we are thrilled to launch this new product with Igloo that secures online transactions for our customers.”

Mario Berta, Igloo Philippines Country Manager, remarked:

“We are excited to partner with the leading e-wallet in the country, GCash – who shares the same vision of protecting digital consumers by pioneering innovative solutions to end-customers at an economical price.”

Berta also noted that with the rising number of digital consumers in the Philippines, it’s critical to offer flexible solutions for the changing requirements and processes of businesses and consumers.

Berta shared that in a recent survey, 44% of the respondents had “been a target of a fraud scheme.” He pointed out that the majority of them, “or 44% and 39% are experienced by Gen Z and Millennials, respectively.” Berta added that “with many GCash customers belonging to this bracket, Igloo’s protection is not only timely but very relevant to GCash customers’ needs.”

As stated in the announcement, the Online Shopping protection is “one of the first products Igloo will be launching with GCash and its customers.”

However, it will soon be introducing other products with the digital wallet platform in the “next six months that will be geared towards MSMEs which are about 90% of the businesses in the Philippines, securing the entire ecosystem of both seller-business owner-and-buyer.”

Igloo’s Online Shopping product is reportedly part of its Cyber Protection vertical, which aims to secure financial loss “arising directly from any online marketplace fraud.”

With its partner, GCash, users will now be “protected from any transaction they make via online marketplaces such as Lazada, Shopee, including Viber and Facebook marketplaces as long as their payment was fulfilled via the GCash platform.”

As noted in the update:

“Since its entry into the Philippines with its collaboration with Southeast Asia’s largest and fastest-growing hotel management and booking platform, RedDoorz in 2019, Igloo has also partnered  with the UnionBank of the Philippines in August last year and Philinsure early 2021. The insurtech has also widened its insurance partner base to include Mercantile, Pioneer, PGA-Sompo Insurance Corporation, and United Coconut Planters Life Assurance Corporation.”

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