UK’s Nationwide Experiences Technical Issues with Faster Payments, Company Says Problem Now Resolved

Nationwide clients had been left panicking after a recent Faster Payments outage at the building society only a few days before Christmas.

After problems being reported on Tuesday (December 22, 2021), Nationwide confirmed that the “technical issue” had now been resolved and that “all delayed payments have now been processed.”

The company told its clients not to resend funds and promised to refund any extra charges that may have been incurred.

The timing of this latest outage led to many people complaining via social media. The company’s customers were concerned about the last minute Christmas shopping and getting their paychecks in a timely manner.

Nationwide noted that such problems with payments are “unwelcome at any time but we know this is especially unwelcome so close to Christmas, and we are sorry for the inconvenience.”

As covered recently, Nationwide, one of the world’s largest building societies, has reportedly moved its member website to Microsoft Azure.

The move, which was designed, built and released by Nationwide’s Cloud team with assistance from digital transformation consultancy Contino, aims to improve the robust security features of the previous website, while also “providing more reliability and stability as Microsoft’s cloud can better cope with spikes in member demand.”

The announcement also mentioned that the building society, which has over 16 million members and is the second-largest mortgage provider in the United Kingdom, wanted to use “more cloud technology so it can continue to serve its members effectively and lay the foundations for future innovation.”

It is notably Nationwide’s first application “hosted on the Microsoft Azure platform.”

Peter Nutton, the website’s Senior Manager, stated:

“Over time, our website has grown in size and complexity. So, we took the decision to build a new site from the ground up and simplify. We interviewed members on what they wanted from a new website and observed how they used it.”

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