Bank of Baroda to Focus on Digital Transformation, Enhances User Experience with NCR ATM as a Service

Bank of Baroda, one of India’s largest banking institutions, had been looking to boost efficiencies, implement the latest digital technology and provide a more connected customer experience.

With these objectives in mind, it chose NCR Corporation (NYSE: NCR), an international enterprise tech provider, and its ATM as a Service solution to “own, run, manage and modernize nearly half of its more than 9,800 ATM fleet.”

With NCR ATM as a Service, Bank of Baroda will “transfer management of its self-service channel, including compliance, security and software updates, to NCR.”

As a result, the bank expects to “gain greater ATM availability and uptime, a more predictable cost structure and the ability to deliver smooth transactions from start to finish, boosting customer access, satisfaction and loyalty.”

Akhil Handa, Chief Digital Officer for Bank of Baroda, stated:

“We are a bank that prioritizes digital innovation and leveraging leading technology to facilitate superior customer experiences, which is why we have decided to partner with NCR. By outsourcing the management of our ATMs with NCR, we’ll be able to offer a more modern experience and expanded transaction options via our self-service channel. At the same time, our staff will have more time to focus on our core strengths and growth-focused initiatives.”

Launched in 1908, Bank of Baroda has 140 million clients in 19 different countries, 73.2 million debit cardholders and over $163 billion in assets.

Bank of Baroda’s partnership with NCR will “enable the delivery of a more modern ATM experience and deliver on its customers’ expectations.”

Frank Hauck, President and GM of banking for NCR Corporation, noted:

“As banks are increasingly challenged with competing priorities, NCR ATM as a Service provides an effective and strategic way to keep up with evolving consumer expectations and quickly deliver the latest innovations. The Bank of Baroda is a banking leader both in India and across the globe, and we are proud to empower the institution with an end-to-end solution to digitally enhance its ATM channel.”

NCR assists financial institutions with bridging digital and physical operations so that they can “connect with consumers anytime, anywhere.”

Via innovative solutions, NCR simplifies and optimizes banking experiences for customers and staff members. NCR offers end-to-end infrastructure for customers to “connect to the broader enterprise and fintech ecosystem to run self-directed banking.”

NCR Corporation is an enterprise tech provider that runs stores, restaurants and self-directed banking. NCR maintains head offices in Atlanta, Ga., with 38,000 workers internationally.

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