Insurtech firm Qover is pleased to announce the appointment of its first Chief Customer Officer (CCO) Ed Ackerman.
The CCO will be “responsible for developing and implementing customer-centric strategies that enhance the overall customer experience.”
As a growth- and customer-focused professional, Ed Ackerman has “been helping businesses scale through strategic partnerships for over 15 years – from startups like Onfido to established giants like Google.”
He started his career “as a consultant at Deloitte before joining Google, where he became Head of Channel Partnerships for UK & Ireland.” He then “worked as the Director of Alliances and Partnerships for Onfido.”
At Qover, he spearheaded “the customer success function before becoming the insurtech’s Chief Customer Officer.”
As the CCO, Ed will “lead Qover’s customer success, customer care and claims teams, working closely with peers in technology, product, sales and marketing to drive the company’s vision of creating a global safety net with insurance, empowering people to live life to the fullest.”
Ed will “ensure that customers receive exceptional service and support, while enabling brands to leverage the value of embedded insurance orchestration technology for their business.”
Quentin Colmant, CEO & Co-founder of Qover, said:
“We’re thrilled to welcome Ed as our first Chief Customer Officer. His extensive experience and customer-centric approach make him a great fit for our team. Ed will not only help us maintain our high standards of delivering exceptional value to our partners, but also push the boundaries to find creative new ways to enhance the customer experience.”
Ed added:
“As the new CCO, my goal is to empower our partners to achieve lasting value for their customers through embedded insurance orchestration. I’ll work closely with our customers – carrying their voice within Qover and beyond – to develop innovative programs that drive business success and make insurance more accessible.”
Last month, Qover announced it will “provide its innovative embedded insurance orchestration platform to premium EV original equipment manufacturers (OEMs) NIO, car subscription platforms Stiilt and JustRent, electric trucks OEM Volta Trucks and electric smart moped manufacturer NIU.”
Qover’s orchestration technology is “enabling deep transformation in the automotive industry, enabling OEMs and new mobility platforms to move away from fragmented multi-local insurance programs to offer a single digital customer experience, all over Europe.”
