Tagged: Customer Experience

ONE Wallet, a Contactless Payments Solution from Postbank Bulgaria, to Enable Secure Transfers with Smartphones

The last generation ONE wallet, a newly-launched mobile wallet by Postbank Bulgaria, a member of the Eurobank Group, is the latest service created with assistance from global tech firm, Software Group . Based on Software Group’s Mobile Wallet platform, ONE wallet is a last-generation high-tech… Read More

Doxim, a Customer Communications Management Service Provider focused on Financial Markets, Introduces Omnichannel Solution in the UK

Doxim, the customer communications management (CCM) and engagement technology provider focused on serving financial and regulated markets, has introduced an omnichannel CCM solution in the UK. Doxim’s CCM has been designed to empower customer experience leaders and business users to own the shift from print… Read More

Digital Onboarding: BNY Mellon and Saphyre to Leverage AI to Enhance Customer Experience

BNY Mellon (NYSE: BK), an American investment banking services holding company headquartered in New York City with over $380 billion in assets, and Saphyre recently revealed that they’ll utilize AI tech to enhance the customer experience while also automating and expediting client onboarding. This partnership… Read More

Digital Identity: Payments Giant Mastercard Finalizes Acquisition of ID Verification Service Ekata

Mastercard (NYSE: MA) revealed on Friday (June 11, 2021) that it has finalized its acquisition of Ekata, a provider of identity verification services that assist companies or businesses with making informed decisions when opening online accounts, conducting payments and handling various other digital interactions. Ajay… Read More

Conversational AI Platform Active.ai Partners Glia to Empower Financial Institutions with Meeting Clients in Digital Environment

Active.Ai, a conversational AI platform developed for financial services, and Glia, a provider of digital customer service, have teamed up in order to empower financial institutions with meeting their customers in the digital domain. Through the partnership, Active.ai and Glia will provide conversational AI services,… Read More

Salesforce CRM to Help Revolut Business Clients with Rethinking, Reshaping Management of Customer Interactions

The team at digital bank Revolut notes that being able to work effectively in a digital environment is very important for small businesses. After a year that challenged many SMEs globally to adapt and become more flexible due to the COVID outbreak, everything from customer… Read More

Digital Identity Verification: Prove to Acquire UnifyID to Enhance Multi-Factor User Authentication

The team at UnifyID has announced that they’re teaming up with Prove. The UnifyID team notes that ever since they began offering services, they knew or realized that they were only addressing a relatively small piece of the identity problem. They also mentioned that they… Read More

Google Cloud enabled, AI enhanced Cantonese Chatbot to be Offered by Hong Kong Insurer YF Life

Hong Kong-based insurance firm YF Life has partnered with HKBN Enterprise Solutions (HKBNES) in order to offer a Google Cloud-enabled Cantonese voice chatbot. The chatbot will be supporting insurance services and is expected to be introduced in early 2022. The chatbot uses Google Cloud‘s AI… Read More

Barclays, Lloyds, NatWest, Santander, and HSBC to Share Single Bank Branch Location in Small UK Towns

The COVID-19 outbreak has led to nationwide lockdowns and other measures being taken to limit in-person contact in order to prevent the further spread of the virus. Many more individual consumers and businesses are conducting transactions online and are trying to avoid visiting physical locations…. Read More

Fintech Veteran Argues that Banks Achieving Functional Parity with Fintechs Isn’t Good Enough, Much More to Offering Modern Financial Services

Frank Rotman, who claims to be a 27+ year Fintech veteran and the Co-Founder of QED Investors, reveals that he talked to a bank executive who was “proud of finally getting to functional parity” with Fintech service providers in “a particular space” that financial tech… Read More

Fintech as a Service Tech Provider Yimba and BaaS Platform Railsbank to Offer Solutions for Improving Digital Wallet Experience

Yimba, a FAST (Fintech As a Service Technology) company, and Railsbank, the global Banking-as-a-Service (BaaS) platform, are teaming up to offer clients with products and services that will improve their digital wallet experience with “the likes of Apple Pay, Samsung Pay, and Google Pay.” As… Read More

$600 Billion Lost to Payment Declines Last Year, According to Analysis from Digital Commerce Fraud Prevention Fintech Riskified

The team at Riskified, provider of an “all-in-one” e-commerce fraud prevention solution and chargeback protection service for “high volume and enterprise merchants,” notes that digital commerce businesses spend most of their budget on “customer acquisition, focusing on getting consumers to hit the ‘buy’ button.” While… Read More

Fintech Become, an Online Lending Platform for SMEs, Shares Insights on Customer Satisfaction and Digital Commerce

Fintech firm Become, an online lending platform for SMEs, has shared insights on what may be considered the “real value” of creating a happy or satisfied customer. According to Become, that really is “the million-dollar” (or now billion-dollar due to inflation) question in the world… Read More

Pakistani Online Payments Fintech SadaPay Explains Why Customer Experience with a Human Touch Is So Important

The team at SadaPay, a Pakistan-based online payments provider, notes that when products are developed with technology at the “core of the value proposition,” the customer interactions “tend to be digital as well.” As mentioned in a blog post by the Fintech firm, the human… Read More

Digital Banking Challenger 86 400 Receives Awards for Pay and Save Accts, Recently Partnered BioCatch to Enhance Fraud Protection

Digital banking challenger 86 400 reveals that it has received 3 awards from RateCity for its Pay and Save accounts, including the Best Bank Account for the product Pay Account, the Best Regular Savers Account for the product Save Account, and the Best Savings Account… Read More

Digital Banking Challenger Revolut Explains How to Get Your Spending Under Control with Custom Cycles Feature

Digital banking challenger Revolut confirms that Spring is in the air and it’s “giving us life!” Revolut writes in a blog post that it has been hard at work on its latest updates for clients, and it’s hoping they “put a spring in your step… Read More

Blockchain based Non-Fungible Tokens or NFT Marketplaces Must be More Accessible and User-Friendly to Achieve Mainstream Adoption

Ali Ahsan writes in a blog post published by global Fintech firm Circle that the Internet started off in 1969 as a government initiative known as ARPANET. As explained by Ahsan, ARPANET was established to allow researchers to share important information with each other. He… Read More

Digital Lending Tech Provider Blend Says that Financial Institutions Should Make Fintech Lending their Identity, Not Competition

San Francisco-based Blend, which claims to offer market-leading digital lending technology that makes the process of acquiring a loan simpler, faster, and safer, suggests that service providers should make Fintech lending their identity, and not necessarily their “competition.” During the past few years, the digital… Read More

Crypto User Experience Must Improve as 5% of World May Own Digital Assets Soon, Industry Exec Says

Ari Paul, CIO of BlockTower Capital, a company focused on bringing professional trading and portfolio management to cryptocurrency, predicts that we might have 5% of the world owning crypto-assets by the end of this bull run (ahead of Internet adoption back in 2000). $1T+ market… Read More

Fintech Adyen Explains how Offering Seamless Payments can be an “Unobvious” Driver of Business Growth and Expansion Efforts

Payments platform Adyen (AMS:ADYEN) notes that during times like these, it can be challenging to find the “headspace” to map out business growth plans. Adyen also mentioned that it can be difficult to know where exactly to start. The Fintech firm  thinks that what we… Read More

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