Tagged: Customer Experience

Digital Financial Services from Chinese Banks are Generally Better than other APAC Countries, and Some European, North American Providers: Report

A recently published whitepaper from Massachusetts-based International Data Corporation (IDC) and Huawei examines how banking institutions across the globe have been dealing with the COVID-19 outbreak. The paper identifies or recommends the way forward in a post COVID world which is now considered the “new… Read More

Charles Schwab Develops Patent-Pending Algorithm to Enhance Customer Experience, Make Investing More Accessible

Charles Schwab (NYSE:SCHW) has reportedly created a patent-pending algorithm that aims to enhance the customer experience while making investing more accessible to everyone. The new algorithm has been developed by a team of data scientists that work within Schwab’s Digital Services division, which is focused… Read More

60% of Major Global Banks have Shortened Opening Hours of Branches, Many Banks Offering Fully Digital Processes: Report

Digital Banking Maturity (DBM) is a global accelerator that assists banking institutions with responding to change. Digital Banking Maturity is the largest global digital banking study, offering an extensive “outside-in ’mystery shopper’ assessment of retail banks’ digital channels and furthering discussion about future developments,” according… Read More

Banks Should Lean on Digital Footprint as Much as Physical Presence to Effectively Serve More Clients, BBVA Exec Explains

Jose Luis Elechiguerra, Head of Client Solutions at BBVA US (NYSE:BBVA), which is originally a Spanish multinational financial services company based in Madrid and Bilbao, Spain with nearly €700 billion in assets, suggests that banks should “lean on a digital footprint as much as a… Read More

Digital Commerce and Fintech Platforms with Experience-Centric Models Enable “Long-Term Value Creation”: Report

Digital commerce platforms with experience-centric models are attractive to investors because of their focus on “long-term value creation,” according to a report from KPMG. Other businesses are also taking advantage of the benefits of experience-centric models, including ridesharing apps, media channels, Edtech companies, healthcare service… Read More

Fintech Professional Claims that Digitization of the UAE Economy is Being Led by Individual Consumers, Not Service Providers

Sridhar Iyer, the Executive Vice President and Head of Mashreq Neo (the digital banking division launched in 2017), recently noted that the United Arab Emirates (UAE) has one of the highest smartphone or mobile Internet penetrations rates in the world. Iyer claims that the UAE’s… Read More

Mastercard to Allow Consumers to Split Transactions into Small Installments through its Partnership with TSYS, a Global Payments Firm

The global COVID-19 pandemic has led to significantly more consumers looking for better and flexible payment options, meanwhile, payment card issuers and merchants are focused on providing cardholders with the best choices, control and simplicity at the time of checkout. Payments giant Mastercard (NYSE: MA)… Read More

HSBC Bank USA Introduces Apple Business Chat via LivePerson’s Cloud Platform to Enhance Digital Banking Experience

The global COVID-19 crisis has limited the ability of consumers to visit physical bank branch locations to take care of their banking needs or requirements. Customer service departments at banks have seen a dramatic increase in calls from clients who may have many questions and… Read More

Digital Banking: Monzo, Starling, and Revolut Make it Much Easier to Open Accounts, According to a Recent Review

Many large banks in the United Kingdom appear to be falling behind their all-digital competitors when it comes to providing better overall customer service, which includes the ability to allow clients to quickly open new accounts – according to a recent review performed by Peter… Read More

daVinci Payments, a Fintech Firm that Facilitates Global Corporate Transactions, Introduces New Platform to Enhance Customer Experience

daVinci Payments, a Fintech company that facilitates global corporate payments, disbursements, virtual rewards and offers prepaid cards, has introduced a “Brand Accelerator,” which is a software-as-a-service (SaaS) platform designed to make payments “a seamless branded experience for recipients—from beginning to beyond the point of payment.”… Read More

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