Tagged: Customer Experience

November 28, 2024 @ 1:40 pm By Omar Faridi  |  

Commonwealth Bank of Australia (CBA) has outlined how artificial intelligence is helping to transform the experiences it delivers to its 10 million-plus customers. At a key update in Sydney, the CBA reportedly showcased the role technology and AI are playing in delivering a number of… Read More

June 10, 2024 @ 6:42 am By Tony Zerucha  |  

Zingly, described as a collaborative customer experience (CCX) platform, launched this week with a $10 million seed round. Participants included Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and CX industry executives. The patented customer-facing technology… Read More

January 21, 2024 @ 7:45 pm By Omar Faridi  |  

Eltropy, the digital conversations platform for community financial institutions (CFIs), has recently announced the launch of Lobby Management – a new capability to create better in-branch experiences. Part of Eltropy’s Unified Digital Conversations Platform, Lobby Management empowers in-branch associates “to manage customer flow effectively, all… Read More

January 19, 2024 @ 5:30 pm By Omar Faridi  |  

Digital Onboarding, the SaaS company helping more than 100 financial institutions deepen their customer relationships, announced it closed a $58 million growth investment from Boston-based growth equity firm Volition Capital. The investment follows secular growth for Digital Onboarding as banks and credit unions increasingly “seek… Read More

December 18, 2023 @ 3:59 pm By Omar Faridi  |  

At Clear Street, they’re enabling a technology-first experience for prime brokerage via their  cloud-based platform. In 2019, Clear Street began servicing prime brokerage clients in U.S. equities and options “on their proprietary clearing, settlement, and custody platform.” Since then, Clear Street have reportedly “added execution,… Read More

December 14, 2023 @ 3:55 pm By Omar Faridi  |  

Against a backdrop of shrinking margins and strained profitability, auto lenders need to do everything they can “to deliver stand-out customer experiences while reducing administrative costs,” according to a research report. While similar businesses, such as retirement plan administrators, property and casualty (P&C) insurers and… Read More

November 24, 2023 @ 3:01 pm By Omar Faridi  |  

Volante Technologies, the global firm enabling cloud payments modernization, have recently announced the general availability of the latest version of the Volante Experience. Following the initial launch of the Volante Experience, which focused on the onboarding experience, this latest release enhances Volante’s Payments as a… Read More

November 24, 2023 @ 9:47 am By Omar Faridi  |  

Adyen (AMS: ADYEN), the global financial platform of choice for leading companies, announced the successful integration of Adyen for Platforms for TabSquare, a Delivery Hero entity, to further enhance customer experience across all channels for Quick Service Restaurants (QSR) in Singapore. Adyen for Platforms is described… Read More

November 16, 2023 @ 12:17 pm By Omar Faridi  |  

Bank of America (NYSE: BAC) is introducing new digital capabilities to support consumers in their car shopping and financing journey. Bank of America clients can now “get prequalified for auto financing to learn how much they may be able to borrow and estimate their terms,… Read More

November 15, 2023 @ 8:57 pm By Omar Faridi  |  

Klarna, the AI-powered global payments network and shopping assistant, announced the expansion of its growth tools for retailers and creators to help them engage with their audiences in more effective ways and enhance the shopping experience for consumers. With a mission to accelerate commerce, Klarna’s… Read More

November 11, 2023 @ 7:45 pm By Omar Faridi  |  

Bluevine, the digital banking platform specifically designed for small businesses, announced the launch of Bluevine Premier giving business owners the opportunity “to earn 4.25% Annual Percentage Yield (APY) on their Bluevine Business Checking balances up to $3 million, plus 50% off most standard payments fees,… Read More

November 11, 2023 @ 12:45 pm By Omar Faridi  |  

Cost cutting is said to be behind a significant drop in satisfaction levels in 2023, according to a comprehensive update shared by KMPG. The UK’s biggest brands are turning “to artificial intelligence (AI) to develop better customer and colleague experiences,” according to KPMG’s latest Customer… Read More

November 11, 2023 @ 9:11 am By Omar Faridi  |  

With macroeconomic conditions continuing to make it difficult for auto lenders to maintain or increase profitability, all eyes have “turned to digital channels as the most cost-effective and efficient means to do so.” According to the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study, released… Read More

November 7, 2023 @ 9:53 pm By Omar Faridi  |  

NatWest and IBM (NYSE: IBM) announced enhancements to the bank’s virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range of information through conversational interactions. The bank will be among the first in the UK to deploy generative… Read More

November 3, 2023 @ 10:40 am By Omar Faridi  |  

Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automation on a single platform, is offering new generative AI tools to help financial institutions drive efficiency and improve the customer experience in a safe, secure way. Justin DiPietro, Co-Founder and Chief Strategy Officer of… Read More

November 1, 2023 @ 8:00 pm By Omar Faridi  |  

We recently connected with Milan Velev, Nexo’s Chief Security Officer, who shared key insights with CI regarding the importance of setting standards for crypto platform security. Milan Velev from Nexo explained why crypto investors and traders need to prioritize security. He also commented on their… Read More

October 31, 2023 @ 5:21 pm By Omar Faridi  |  

In the realm of financial technology, Spaceship claims that it is set to transform the investment experience for young Australians. The company has reportedly “established itself as a visionary in the field but has strategically chosen Alpaca as a service provider to further enhance its… Read More

October 19, 2023 @ 9:59 pm By Omar Faridi  |  

Nubank (NYSE:NU) is starting to test this week a new solution that applies generative artificial intelligence as a virtual assistant to further enhance customer service. In this initial stage, the AI solution will “focus on presenting personalized possibilities related to credit granting within the Nubank… Read More

October 13, 2023 @ 5:01 pm By Omar Faridi  |  

Wells Fargo & Company (NYSE: WFC) announced the expanded availability of LifeSync, a personalized digital approach to aligning customers’ goals with their money, to all consumer customers. Available in the Wells Fargo Mobile app, LifeSync launched to all Wealth & Investment Management (WIM) clients earlier… Read More

October 12, 2023 @ 9:08 am By Omar Faridi  |  

Klarna, the AI-powered global payments network and shopping assistant has unveiled a treasure-trove of 13 new products as part of its Spotlight Fall launch. Shopping lens, the flagship new feature, “allows shoppers to take a picture of things and styles in their surroundings, instantly find… Read More