Tagged: Customer Experience

UK Fintech Modulr Explains How Payments-as-a-Service is Helping the Travel Industry to Enhance CX

Software is “changing the world,” according to an update from UK Fintech Modulr. Modulr writes in a blog post that thanks to Cloud computing and the rise of SaaS (Software as a Service), businesses are now “powered by virtual services rather than having to invest… Read More

Instant Transactions, Real-Time Notifications are Vital to Trusted Payments Process, Modulr Survey Reveals

The team at UK Fintech Modulr has done some research in order to find out what “makes paying passengers leave, and what makes them come back.” As noted in a blog post by Modulr, digital transformation has “been on the collective agenda for years.” It’s… Read More

Fintech Wise Explains Why their Payment Options Might Be Better than Other Service Providers

If you’ve sent or received a payment from a friend or family member, you might have used either Zelle or Venmo to complete the transaction. These Fintech payment services enable consumers to send and receive local personal payments easily, with simply an email address or… Read More

UK’s Banking and Financial System Doesn’t Provide Good Value for Ordinary Consumers: Survey

Fintech Modulr, which supports a new digital payment account for businesses and is specifically building services for companies needing a faster, easier and more reliable way to move money, notes that when they analyzed the results from their Digital Now survey (looking at consumer “attitudes… Read More

Fintech Blend Reveals How their Close Product Helps Mortgage Lenders Enhance Efficiency, Deliver Seamless CX

The team at Fintech Blend notes that as humans, we can’t help but to “celebrate and feel positive in the moments when we finish a task productively.” And yet, for many consumers (and lenders), the completion of the mortgage journey “can still feel somewhat underwhelming,”… Read More

US Fintech Chime Introduces Free Cash Deposits at Walgreens

US Fintech firm Chime recently revealed that they are introducing free cash deposits at Walgreens. Chime has teamed up with Walgreens (Nasdaq: WBA) to provide free cash deposits at 8,500+ locations. That’s “more walk-in locations than you’d have using any bank in the US.,” the… Read More

PCI Pal to Offer Secure, Compliant Payments for Talkdesk Global Clients

PCI Pal (LON: PCIP), the international provider of secure payment solutions, is working with Talkdesk, the global customer experience solution provider for “customer-obsessed” firms, in order to offer clients with innovative customer service and security capabilities. The firms’ growing customer list reportedly includes Air Business,… Read More

Mastercard to Acquire Dynamic Yield, McDonald’s SaaS based Personalization Platform

Mastercard (NYSE: MA) and McDonald’s (NYSE: MCD) have announced an agreement for Mastercard to acquire McDonald’s personalization platform and decision engine company, Dynamic Yield. As mentioned in the announcement, Dynamic Yield’s tech is a valuable addition to Mastercard’s extensive suite of services that assist brands… Read More

Alkymi Chosen by Interactive Brokers to Improve Client Onboarding and Enhance the Customer Experience

Alkymi, the provider of data workflow automation solutions, has announced the onboarding of Interactive Brokers Group, Inc., an automated electronic broker that operates “one of the largest electronic trading platforms by volume in the US.” The announcement also mentioned that the company chose Alkymi Data… Read More

Fintech Klarna Introduces All-in-One Shopping App to Enhance Digital Commerce Experience

Klarna, the international payments provider and shopping platform, has unveiled its new all-in-one or comprehensive shopping app across Klarna markets. As the app economy grows, today consumers “face an increasingly cluttered and confusing landscape of e-commerce apps – this is frustrating and time-wasting for the… Read More

Digital Banking Platform Monzo Introduces Features to Give Consumers More Control Over Spending

UK-based digital bank Monzo notes that clients have been able to pay Direct Debits and “standing orders” from a Pot for a while, and now customers may complete card payments as well  – including via Apple Pay and Google Pay. As explained in a blog… Read More

“Alisa,” the Voice Assistant from Russian Tech Firm Yandex, Is Now Available for VTB Bank

“Alisa”, the voice assistant from Russian tech firm Yandex, is now available for Russia’s VTB Bank (MCX: VTBR). She’ll be able to inform consumers about the products, tariffs and the banking platform’s services. She can also go over loan applications and offer advice or suggestion… Read More

UK based P2P Investment Platform Kuflink Introduces New Features to Enhance Customer Experience

UK-based Kuflink, a platform that connects borrowers with lenders, by providing a steady flow of accessible finance and competitive interest rates, reveals that new features have been added for September 2021. The Kuflink technology team continued to work to bring updated features for September 2021… Read More

Digital Banking Platform Revolut Introduces New Features in August to Enhance UX

August is drawing to a close and cooler days might be on their way, however, that “never stops the wheels turning” at digital bank Revolut. As usual, they’ve been working to bring clients the “best possible” experience, and they’ve got some “real fireworks” for customers,… Read More

Bahrain’s ila Bank Launches Five New Digital Banking Features

The Bahrain-based open banking platform ila Bank plans to enhance its customer’s overall banking experience with five new features in a contactless environment. The bank has designed the new features after taking customer feedback at various digital touchpoints and customer insights gained through its agile… Read More

ONE Wallet, a Contactless Payments Solution from Postbank Bulgaria, to Enable Secure Transfers with Smartphones

The last generation ONE wallet, a newly-launched mobile wallet by Postbank Bulgaria, a member of the Eurobank Group, is the latest service created with assistance from global tech firm, Software Group . Based on Software Group’s Mobile Wallet platform, ONE wallet is a last-generation high-tech… Read More

Doxim, a Customer Communications Management Service Provider focused on Financial Markets, Introduces Omnichannel Solution in the UK

Doxim, the customer communications management (CCM) and engagement technology provider focused on serving financial and regulated markets, has introduced an omnichannel CCM solution in the UK. Doxim’s CCM has been designed to empower customer experience leaders and business users to own the shift from print… Read More

Digital Onboarding: BNY Mellon and Saphyre to Leverage AI to Enhance Customer Experience

BNY Mellon (NYSE: BK), an American investment banking services holding company headquartered in New York City with over $380 billion in assets, and Saphyre recently revealed that they’ll utilize AI tech to enhance the customer experience while also automating and expediting client onboarding. This partnership… Read More

Digital Identity: Payments Giant Mastercard Finalizes Acquisition of ID Verification Service Ekata

Mastercard (NYSE: MA) revealed on Friday (June 11, 2021) that it has finalized its acquisition of Ekata, a provider of identity verification services that assist companies or businesses with making informed decisions when opening online accounts, conducting payments and handling various other digital interactions. Ajay… Read More

Conversational AI Platform Active.ai Partners Glia to Empower Financial Institutions with Meeting Clients in Digital Environment

Active.Ai, a conversational AI platform developed for financial services, and Glia, a provider of digital customer service, have teamed up in order to empower financial institutions with meeting their customers in the digital domain. Through the partnership, Active.ai and Glia will provide conversational AI services,… Read More

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